List Replies
EA_Cade replied to Doing a good job 👍🏾
@jovitheman wrote: I have one question, why do I have to watch an other persons replay or celebration? It’s a bit annoying to force someone to watch something that they just saw or can w..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Weekend League Win was not counted
Hi @Curiousrobertlol,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Disconnected at end of FUT champs match
Hi @LiamJehu21,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
2:30 am, June 2, 2020 Technical Issues
LiamJehu21 replied to Disconnected at end of FUT champs match
I understand. What I don’t understand is how I can win the game and then have the win not counted as a loss, it’s determined by multiple factors you say but I don’t get what factors would d..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to I can’t buy anybody or sell and wasn’t given a warning
Hi @yttggffddfvvb,What platform is this happening on? -EA Cade
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to I lost last match from Weekend League for 14 wins when score was 5-5 in min 100
Hi @Thunder8770,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 always crash out pc
Hi @Norbert9907,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
3:00 am, June 2, 2020 Technical Issues
EA_Cade replied to Lag Lag Laaaaaaggggggg!!!!
Hi @juanmdj,Please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem. ..
3:01 am, June 2, 2020 Technical Issues
EA_Cade replied to AI offensive is not making runs
Hi @radukleo,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
3:01 am, June 2, 2020 Technical Issues
EA_Aljo replied to Hi I’ve finished playing fut weekend League on this account public-stranger5 lin
Hi there, @jesusisGODwithus. Unfortunately, we're not able to modify records. The best I can do is troubleshoot your connection. If you frequently disconnect, we should go through those st..
3:31 am, June 2, 2020 Technical Issues
Armrz1522 replied to Disconnected FUT Champ
I have proof of winning my fut champions game and being disconnected as well as counting my game as a loss. What can you do to help me because its not the first time it has happened I filed for help i..
4:30 am, June 2, 2020 Technical Issues
CharlotteFats replied to Disconnected FUT Champ
If this is a connection issue, why is it not showing up in other games or other applications in my home? The other thing about the FUT Champ disconnects is that unless it is a rage quit that happ..
4:30 am, June 2, 2020 Technical Issues
XTofy96X replied to problem with opening packs
can i get help plz
7:00 am, June 2, 2020 Technical Issues
Sylvester9991 replied to dear ea i have a probleam in fifa
@Mohd_abw2006 This is the Apex Legends HQ. There is another HQ with FIFA 2020 in it.
7:00 am, June 2, 2020 Technical Issues
Zeelmaekers replied to dear ea i have a probleam in fifa
Moved from Apex Legends to Fifa20 Boards- Zeel I'm a volunteer, I do not work for EA or RespawnCool post? Help them level up by giving +XP They'll appreciate it.Was ..
7:00 am, June 2, 2020 Technical Issues
waseemabdul7 replied to Over 2,000 Games Completed - WebApp Market STILL LOCKED
Ive played over 50 matches in fut and the market is still locked. If the same thing is going to happen to me that is happening to you, fifa 21 will be released and still the transfer market will be lo..
8:30 am, June 2, 2020 Technical Issues
EA_Barry replied to my PSN account suspeneded
@classongrass8787 Please see the following link for info on this, thanks. https://www.playstation.com/en-za/get-help/help-library/my-account/grief-reporting/banned-and-suspen... ..
10:30 am, June 2, 2020 Technical Issues
EA_Darko replied to Fut champs
Hey @XxEnea21xX if the game is stuck then you will need to force close the game. If you let us know on what platform you are having the issue then I can share some troubleshooting steps with..
11:30 am, June 2, 2020 Technical Issues
patachoux1 replied to Online Draft unplayable on PC
I don't play this mode because I already had this issue. I've tried it one more time yesterday because I got a free token from a pack and I don't like to play against IA. First attempt: My oppone..
11:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Disconnected from a match when I had already won
Hi @Gallagher893,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
2:00 pm, June 2, 2020 Technical Issues
Gallagher893 replied to Disconnected from a match when I had already won
I won my last match of fut chamoions. I needed to win to classify to the next fut champions, and when I was returning to the lobby it said connection lost to the es servers even though the match had a..
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to dear ea i have a probleam in fifa
Hi @Mohd_abw2006,I'm showing that you played all 40 games for the week, you won't earn any points after your first 40 games in Squad Battles. -EA Cade ..
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Coins not added
Hi @maomar711,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to refound error
Hi @killthemall86,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Quick sell recovery
Hi @stanislav2319,I'm afraid we won't be able to assist, you have a limited amount of quick sell recoveries -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Placement matches won’t load
Hi @georgeporge696,Sorry to hear it, what system is this happening on? -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Unable to sell players on Console, Web App and Companion App
Hi @iNeverLOSE_HOV,What happens when you try to sell a player? Are you getting an error message of some kind? -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashing when USB started
Hi @MimoZwarrioR,Are you referring to an actual joystick or a gamepad? -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Gameplay
Hi @KennethDalglish7,Recommended speeds for FIFA 20 are 5mbps Down, 2.5mbps Up - so that should be fine. -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Worse connection in friendlies than rivals
Hi @spoopynat,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
2:30 pm, June 2, 2020 Technical Issues
MimoZwarrioR replied to FIFA 20 crashing when USB started
@EA_Cade it's USB joystick . Ab brand
2:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to Packed Salvio but didnt receive the TOTSSF version
Hi @demercreed,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, June 2, 2020 Technical Issues
EA_Aljo replied to Disconection on WL
Hi there, @galopcs92. Did you just recently start disconnecting or has it been happening for a while now? Also, I'd like you to power cycle your equipment with the following steps: un..
3:30 pm, June 2, 2020 Technical Issues
47rising replied to Ultimate Team is completely broken because of cheaters.We paying money for what?
EA Live chat support is just awesome. When you trying to contact them and telling about cheaters in FUT Drafts, they offer you a free FUT DRAFT TOKEN, they really think that it's all a "connection iss..
3:30 pm, June 2, 2020 Technical Issues
monty1944 replied to Your skill rating
@EA_Cade Same applies to me. I've been counting skill rating statistics and I get more deduction for losing, than winning. This is greatly encouraging. Just in the 2 previous games I got +28 for winni..
4:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Ultimate Team is completely broken because of cheaters.We paying money for what?
Hi @47rising,If you suspect someone is cheating, please report it accordingly. We have no way to action or investigate someone over Answers HQ. -EA Cade
4:00 pm, June 2, 2020 Technical Issues
EA_Aljo replied to BANNED FROM DIVISION RIVALS?
Hi there, @itswH1te. Did you receive a notice saying your account was banned for violating the Terms of Service?
4:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Constant speed up lag in every single game
Hi @JoshEll2002,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by D..
5:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to FIFA 20 Ultimate Team FUT championship I did not receive my rewards
Hi @THFCTHELANE07,They go out on Thursday at 0800 UTC. -EA Cade
5:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to [PC] FIFA 20 crashing on launch with DirectX error
Hi @AkameGaChill,You mentioned that you've updated the drivers, have you tried rolling them back to a time when this didn't occur? -EA Cade
6:00 pm, June 2, 2020 Technical Issues
EA_Aljo replied to Account invalid on fifa20
Hi there, @mays1993. Are you absolutely sure you're using the right email address of your EA account? That's one of the main reasons this happens. It could be a different email than the on..
6:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Companion app really laggy
Hi @Enzy786,Are you on IOS by chance? This is being looked into at the moment for the latest IOS update. -EA Cade
6:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashes when I'm in the loading screen of Ultimate Team
Hi @FetKok,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
6:00 pm, June 2, 2020 Technical Issues
AkameGaChill replied to [PC] FIFA 20 crashing on launch with DirectX error
Thanks for the fast response. I was playing the game just this morning and I updated the drivers last night so I'm not entirely sure what has changed between this morning and now. I've got no idea wha..
6:30 pm, June 2, 2020 Technical Issues
Enzy786 replied to Companion app really laggy
Hi cade, I'm on android. Not IOS. This needs to be looked into on android too.
6:30 pm, June 2, 2020 Technical Issues
EA_Aljo replied to AN ERROR OCCURED DOWNLOADING THE FUT SQUAD UPDATE
Hi there, @slygoon3r. Try deleting the Online Squads file from Customize > Profile > Delete. Let me know if that helps or not. Thanks!
6:30 pm, June 2, 2020 Technical Issues
Ro-T_Chris1 replied to AN ERROR OCCURED DOWNLOADING THE FUT SQUAD UPDATE
Hi there, I have the same problem. I have deleted the online squad update and the problem is still there. I have played also a UCL match and tried again. Didn't work.
6:30 pm, June 2, 2020 Technical Issues
FetKok replied to Fifa 20 crashes when I'm in the loading screen of Ultimate Team
I did it and it didn't work, it's still doing the same.
7:00 pm, June 2, 2020 Technical Issues
Chonga2255 replied to My Pro has 0 skill points
@Chonga2255 So .. EA have several multi million pound games, a large following of users...Yet the simply cannot provide people with responses to issues, they do not provide a regular staffed live chat..
7:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to Origin Crashes Mid Fifa
Hi @callumfunnell,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that h..
8:00 pm, June 2, 2020 Technical Issues
