List Replies
EA_Cade replied to Cannot connect to EA Server
Hi @SMUsamage80,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FU..
2:30 pm, May 1, 2020 Technical Issues
EA_Barry replied to PERM BANNED ON FUT MARKET
@cias6969 If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article: https://help.ea.com/en/help/account/info..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Cant login to Ultimate Team
Hi @serkanyil,Sorry for the wait. Is this still happening? -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to FIFA 20 Freezing mid game
Hi @chromecorleone21,What system is this happening on? -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Icon swaps progress
Hi @astonvilla20886,Are you positive they were first owned players? I'm not seeing any other reports of this issue. You can check by viewing the player stats in your squad to see if they have the Firs..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can’t get into rivals matches
Hi @Jamieando1,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to PC - FIFA 20 Launcher Not Start
Hi @Funct110N,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
2:30 pm, May 1, 2020 Technical Issues
Tunsley8 replied to Captcha Not Loading
I'm having the same problem wont let me log into my ea to play fifa online
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Problem with online supoort
Hi @bombaboy1993,You may not be able to do this from a phone at the moment, I would recommend setting your location to the US on the help site settings and then trying again, additionally you can reac..
2:30 pm, May 1, 2020 Technical Issues
nathan231202 replied to My account was hacked
How do I go about fixing this
2:30 pm, May 1, 2020 Technical Issues
ThEsInGeR86 replied to Captcha Not Loading
@cevoceto7 same here!
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Cuts game halfway through
Hi @tommytynan1,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to weekend league win not counted
Hi @taxx1017,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Problem after buying a pack
Hi @zumbann,Sorry. Any pack purchased is immediately opened, you cannot store them. You can store packs for later that were earned via draft and SBC's though. -EA Cade ..
3:00 pm, May 1, 2020 Technical Issues
Jraggamuffin replied to FIFA 20 Constantly disconnected from EA servers
Hey @EA_Cade, Sure, see attached. ..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to but EA Help isn’t even available here what do I Do??
Hi @MoRyad,Can you try setting your region to the US here http://bit.ly/EA_Contact_Us and trying again please? -EA Cade
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to tell me why i live in asia but server is in uk us ....
Hi @Jasonbravo555,You're connecting to a server in the US for that test, that's not the server you play FIFA on. Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type..
3:00 pm, May 1, 2020 Technical Issues
TNTW_LilUngss replied to PERM BANNED ON FUT MARKET
Hello, my account got banned without any reason. got banned in 30 April 2020Origin name : TNTW_LilUngss
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Didn´t get my pack from EFL TOTSSF Gauaranteed
Hi @fedeyourdady,You got it, you just can't see it as FIFA only shows 30 packs at a time inside FUT - head over to the companion or web app and you can see all your available packs. ..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to FUT club deleted.
Hi @bigGucciso5a300,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Captcha Not Loading
Hey all, Can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way?Once you connect via a hot spot you should be able to get back in via your usual connection..
3:30 pm, May 1, 2020 Technical Issues
tonifatbob replied to Captcha Not Loading
@EA_Cade nothings changed, still the same problem
3:30 pm, May 1, 2020 Technical Issues
zumbann replied to Problem after buying a pack
Wow, I didn't know that. That was my second time I decided to buy a pack and I was sure that last time I could store it and I think I did. Maybe in that time that was a bug. My bad then,thanks for ans..
3:30 pm, May 1, 2020 Technical Issues
Funct110N replied to PC - FIFA 20 Launcher Not Start
@EA_Cade I have done to do that, can i send to you ?
4:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to 2-1 up in the 117th minute disconnected and lost
Hi @IronCharlstar,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
4:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Weekend League Disconnections
Hi @PazCorp,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process i..
4:30 pm, May 1, 2020 Technical Issues
jim_lyyu replied to NO STAMINA, POWER BAR AND PLAYER NAME BAR AT THE BOTTOM OF THE SCREEN
@EA_Cade Tried that, same problem. Also I hide the trainer but it show up at the beginning of every game
4:30 pm, May 1, 2020 Technical Issues
EA_Barry replied to Wrong login verification
@rdhazelwood24 If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more..
5:00 pm, May 1, 2020 Technical Issues
rdhazelwood24 replied to Wrong login verification
Those links don't help. On the fifa 20 main menu. Go to customize Online settings Then ea account That will bring up all your details But it doesn't for me.&n..
5:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can someone explain the card in my tv ?
Hi @shonno1,That looks like burn in, did you leave the game on one screen for an extended period of time? -EA Cade
5:00 pm, May 1, 2020 Technical Issues
2472weecal replied to weekend league win not counted
@EA_Cade Do not ask this mob for any help mate I amReporting them to the ombudsman in the UKI played WL in April and got no rewardsThey are saying I am a liar
5:00 pm, May 1, 2020 Technical Issues
EA_Aljo replied to Garbage Support
Hi there, @jlarosa10. It looks like an advisor has responded. When it comes to account recovery, that web form needs to be filled out with accurate information or we won't be able to grant..
5:30 pm, May 1, 2020 Technical Issues
shonno1 replied to Can someone explain the card in my tv ?
Yes?
5:30 pm, May 1, 2020 Technical Issues
SMUsamage80 replied to Cannot connect to EA Server
@EA_Cade I connected to a hotspot, selected my language on game load, then the pre-loaded 3v3 match loaded. I completed that and now hanging on 'connecting to the EA Servers' message. I hit 'X' to can..
5:30 pm, May 1, 2020 Technical Issues
cias6969 replied to PERM BANNED ON FUT MARKET
i talkee withi supporr this morning and he tols me that he sent my case to be reviewed and that hell help me to get unbanned cuz i didnt do nothing i didnt buy no coina only poating players and soing ..
6:00 pm, May 1, 2020 Technical Issues
granatag92 replied to Cannot connect to EA Server
A me anche da problemi di connessione da questa mattina , ogni match si stacca anche giocando con il cavo LAN arrivando ad una velocita di 72 mpbsanche a voi da oggi si stacca ?
6:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Not able to rescue Weekend League entrance
Hi @cotoxx1,That's a display bug we're working on, if you redeem now you'll still be placed into the weekend league currently happening. -EA Cade ..
6:30 pm, May 1, 2020 Technical Issues
cotoxx1 replied to Not able to rescue Weekend League entrance
@EA_Cade worked, thanks
6:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to The transfer market is heating up! The price range of your item just changed. Pl
Hi @coyelt84,Can you exit and reenter FUT and let me know if this persists? -EA Cade
6:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to EFL TOTSSF still in a packs?
Hi @Ezquerro11,The Championship TOTS is still active and in packs until Monday. -EA Cade
7:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Accidently listened tots son through the lag
Hi @roeldekkers3,That's not something we offer assistance with I'm afraid. -EA Cade
7:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to PACK FAIL
Hi @chappeth14,The Championship TOTS is still active and in packs until Monday. -EA Cade View in thread
7:00 pm, May 1, 2020 Technical Issues
lil_deer7 replied to Cant login to Ultimate Team
I have the almost exact same issue. Recevied the following mail 94 days ago):Hello,We've noticed some unusual activity on your EA account.To help keep your account safe, we've locked it down until we ..
7:30 pm, May 1, 2020 Technical Issues
serkanyil replied to Cant login to Ultimate Team
@EA_Cade Yes still happening Cade
7:30 pm, May 1, 2020 Technical Issues
2472weecal replied to thiefs
@IronCharlstar Mate they bumped me for weekend league awards said I did not play
7:30 pm, May 1, 2020 Technical Issues
IronCharlstar replied to thiefs
@2472weecal i brought 12000 fifa points on Wednesday, they charged me, and i haven't got them yet, i got told to wait 24 hours, yet the ea help servers haven't been available yesterday or today
7:30 pm, May 1, 2020 Technical Issues
JK73 replied to Fut 20 special card get grey and not found
Product: FIFA 20Platform:Nintendo SwitchWhat is your gamertag/PSN ID?Jk73Which mode has this happened in? FIFA Ultimate TeamWhich part of the mode? Transfer Market/SBC/Active SquadCan you tell us the ..
7:30 pm, May 1, 2020 Technical Issues
roeldekkers3 replied to Accidently listened tots son through the lag
Cause the lag i placed itit was far from my intention and therefore think you can reverse it by returning totssf son (untradeble is also allowed). return the money, if possible.I can understand that y..
7:30 pm, May 1, 2020 Technical Issues
