List Replies
Dreamadv replied to Origin update game-breaking bug
https://answers.ea.com/t5/Technical-Issues/Fullscreen-game-breaking-bug/m-p/8996898#M40336
5:00 pm, April 21, 2020 Technical Issues
Xplicit_2121 replied to Unable to reach you Support
Extremely frustrated that Origin has server issues and then we end up getting in game consequences, and even worse, actually booted from the game due to a serve issue..... unbelievable
5:30 pm, April 21, 2020 Technical Issues
Xplicit_2121 replied to Seasons Match Disconnection
I had this same issue and just contacted and messaged EA. I hope they remedy this. It isn't that big of a deal, or wouldn't be, if I hadn't just bought the game or had issues years ago. My ..
5:30 pm, April 21, 2020 Technical Issues
EA_Cath replied to Won a draft match 5/0 then while going back to menu, game says i disconnected
Hi @CBCB_dRk,I have moved your post from the French board to the English one so you can get a response. Si un membre vous a aidé, n'hésitez pas à lui donner de l'expérienc..
6:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to can't connect to EA servers FIFA 20
Hi @Modon69,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Account hacked now banned
Hi @OMGItsEnvyyy,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Unable to login to ultimate team using my wired LAN connection
Hi @vssharma556,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
6:30 pm, April 21, 2020 Technical Issues
Leedsutd135 replied to Cheating?
How you actually look into the issue you've been informed about, unless of course you are aware of the cheating, I'm aware it goes on im also fully aware that EA know it happens but won't actually do ..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to fifa 20 ultimate team
Hi @averal09,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to 5th in a row squad battle disconnect
Hi @Unluckyman22,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Won’t allow me to play online and email address is not one I even recognise.
Hi @Shaggers9,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
6:30 pm, April 21, 2020 Technical Issues
DEMY_KSA replied to Changing PSN ID Online, FIFA 20 will work properly?
I want to change my PSN ID too, but I'm afraid I can't login to my UT anymore. please provide us with an answer
6:30 pm, April 21, 2020 Technical Issues
EA_Darko replied to Changing PSN ID Online, FIFA 20 will work properly?
Hey @DEMY_KSA and @Majkel_T_14 you should not run into any issues that I am aware of in FIFA by updating your Gamertag name. Darko
6:30 pm, April 21, 2020 Technical Issues
Adwyer672 replied to Changing PSN ID Online, FIFA 20 will work properly?
I reset it with a spare account first as a test and it was fine
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Fifa 20 : Unable to connect
Hi @haddiouiid,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to First owned prem teams game wins not registering
Hi @BabyTLaws87,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Can’t Find My Packs FIFA 20
Hi @Johnwesleyjdub,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Still had no response to my case or several emails.
Hi @matthiasjosh95,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with an account sanction over AHQ. -EA Cade ..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Packs disappeared before I could redeem.
Hi @35373737,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, April 21, 2020 Technical Issues
emceegowan replied to Stuck at pre-match drill in My Career Mode
This has been happening to me over the course of several days. I force quit the game and then go back into my career mode and the same issue happens again. I am also playing on a PC.
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Fifa 20 disconnected mid game
Hi @OmageC,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to cant sync cloud data
Hi @Nikhil2296,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Won a draft match 5/0 then while going back to menu, game says i disconnected
Hi @CBCB_dRk,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player..
7:00 pm, April 21, 2020 Technical Issues
EA_Aljo replied to Fifa 20 objective week 6 gold fast finish
Hi there, @artemis89fr. Can you give me some details on what your issue is? Thanks!
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to How many guests I can add for online friendlies of FIFA20?
Hi @MedicKwoN,I believe it's limited to 1 guest. -EA Cade
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to FUT online friendlies won't start
Hi @pc20021077,Can you try deleting everything in there that isn't a Career mode save and let me know if you see a difference? -EA Cade
7:30 pm, April 21, 2020 Technical Issues
XenoBlazing replied to PSN account ineligible
I am in the same boat. I have reset password twice now. Account is still not eligible to play for Battlefront 2. Everything I have read says to call the help line. Well they have lim..
8:00 pm, April 21, 2020 Technical Issues
Nikhil2296 replied to cant sync cloud data
Heyyy,So i ran the diagnostics as suggested by you and these are the results ..
8:00 pm, April 21, 2020 Technical Issues
Finnvigorous replied to Game keeps going to windowed mode
@Parapateja69 same
9:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to There was a problem communicating with the FIFA Ultimate Team servers.
Hi @POLORLAX,Were you spamming a ton of bids just before this happened? You may have triggered a form of bot detection. -EA Cade
9:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Can't Play Friendly with My Friends
Hi @19gg03,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to y..
9:00 pm, April 21, 2020 Technical Issues
JugularCrawdad replied to Fifa 20 objective week 6 gold fast finish
We have scored plenty of goals with low driven shots with players over 85 pac and they do not register for the objective
9:30 pm, April 21, 2020 Technical Issues
general-mps replied to Game keeps going to windowed mode
its origin client update, waiting for fix soon hopefully
9:30 pm, April 21, 2020 Technical Issues
POLORLAX replied to There was a problem communicating with the FIFA Ultimate Team servers.
I was not spamming bids however I was attempting to snipe a few players for my club. Is that the cause of the problem and can I fix it?
10:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to account opened from
Hi @Rabi3ZHQ,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to FIFA 20 PS4 HIGH LATENCY AND PING
Hi @gsr1x,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
10:00 pm, April 21, 2020 Technical Issues
kokkinho99 replied to There was a problem communicating with the FIFA Ultimate Team servers.
@POLORLAX i have problem connection with the server every 1 hour...Do you know why/.?
11:00 pm, April 21, 2020 Technical Issues
YPHIL2001 replied to Fifa 20 objective week 6 gold fast finish
I have this same problem and I have also won the game. Pretty annoying since I want to grind for level 30
11:00 pm, April 21, 2020 Technical Issues
twitchtvCmmndr replied to Fifa 20 alt tab
I got the same problem. It happens at last 2 days.
11:00 pm, April 21, 2020 Technical Issues
schellix replied to Fifa 20 disconnected mid game
@EA_Cade Can we please stop these copy paste replies here? People are generally already checking these things and have gone far beyond.I have the same problem did everything including UOTrace and chec..
11:30 pm, April 21, 2020 Technical Issues
chappeth14 replied to Fifa 20 disconnected mid game
nah bro, try to think like you are support, its not his foult, if he see something that can help he raplay othervice he ignor.Do you want @EA_Cade to text you, ea dont have own servers we a..
11:30 pm, April 21, 2020 Technical Issues
chappeth14 replied to We are sorry but there has been an error connecting to FIFA 20 Ultimate Team
And yes one more thing,on 4g hotspot i don't have problems with connectin but gameplay is very slow.Also as i mention that i was playing 21 friendlies, so i was sending requests and playing without pr..
11:30 pm, April 21, 2020 Technical Issues
chappeth14 replied to "We are sorry but there has been an error connecting to FIFA 20 Ultimate Team.
no i did not, one secc evrythig was fine, and another i can't send invates ...
11:30 pm, April 21, 2020 Technical Issues
schellix replied to NO CUSTOMER SUPPORT FOR TWO WEEKS?!
@EA_Barry I have the same issue. Don’t always blame it on your stupid costumers.They are the reason for your bad servers as they can’t set up their PS4 correctlyThey are the reason for your malfun..
11:30 pm, April 21, 2020 Technical Issues
MASTEROC7_IR replied to Activation CrossPlay For PC
Day 2 @EA_Cade @EA_Aljo @EA_Darko
12:00 am, April 22, 2020 Technical Issues
dreuxer replied to Fifa 20 alt tab
hi, do u now know how to solve it?
12:30 am, April 22, 2020 Technical Issues
laraujo010 replied to We are sorry but there has been an error connecting to fifa 20 ultimate team
I am having the same issuem "There was a problem communicating with the Fifa Ultimate Team servers. Please try again later." Doesn't actually disconnect me from the servers. I don't get disconnected f..
12:30 am, April 22, 2020 Technical Issues
matusmurko replied to FIFA 20 Stuck in pre match training
Hey Cade,I tried your suggestion. It worked on one game that I couldnt get through. But it got stuck in pre match training in the following game. I assume the answer wont be deleting all the files bef..
1:30 am, April 22, 2020 Technical Issues
CSmitty1919 replied to FIFA 20 Stuck in pre match training
Same issue for me!
1:30 am, April 22, 2020 Technical Issues
rename120ads replied to There was a problem communicating with the FIFA Ultimate Team servers.
@EA_Cade Hi Cade,i've been waiting for over 2 weeks now for a response to my inbox. how are you going to be active on the forums but not replying to messages? i look forward to hearing from you?
1:30 am, April 22, 2020 Technical Issues
