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EA_Cade replied to Game froze at full time after winning
Hi @cataq112,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Online conection error
Hi @shumy900,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT o..
4:00 pm, April 17, 2020 Technical Issues
Zameer56 replied to Error connecting to FIFA Ultimate Team
@EA_Cade Hello. I’ve seen you help a few people with this problem. I’ve tried all troubleshooting steps and even spoken to 7 consultants on the EA help live chat. It’s been 3 days now. Can you p..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to FIFA 20 ONLINE SEASONS CONSISTENT LAG
Hi @Gilloociraptor,If you look at hop 6 on your UO Trace you shoot up 100ms and you lose 10% of the data sent. This is happening before you reach EA servers, I would share these results with your ISP...
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Lost Connection when opponent left
Hi @TaimPlace,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Server is trash
Hi @terrencechan0407,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..
4:30 pm, April 17, 2020 Technical Issues
William2k16 replied to My account is invalid
VERY ANNOYED ATM Fifa 20 XBOX hello, can someone help me here?, ive just tried to go on pro clubs and i get onto fifa and it says "This account is invalid. Please visit ea for mor..
4:30 pm, April 17, 2020 Technical Issues
kpmurphy94 replied to My account is invalid
when i start up fifa it comes up with a screen saying my account is invalid. I was playing yesterday so i dont know why this has happened
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FUT not being available try again later
Hi @johnny9019,You have an account issue blocking you from connecting at the moment - please reach out to us at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp so we can resolve this for you. ..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Will I be able to play FIFA 20 with keyboard in PS4?
Hi @INTER_TAREK,I do not believe that PS4 will natively allow you to control FIFA 20 with a mouse/keyboard. -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Error connecting to fifa 20 ultimate team.
Hi @Zameer56,Please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem. ..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Unable to reach you Support
Hi @titopouchka,Sorry to hear it. You can share them here if you like. -EA Cade
4:30 pm, April 17, 2020 Technical Issues
titopouchka replied to Unable to reach you Support
Here you go.Apparently the issue is known and you will communicate "soon" about it for compensation. ..
4:30 pm, April 17, 2020 Technical Issues
walt0n99 replied to Unable to reach you Support
I can’t get hold of any advisors either what a joke
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Activating German in FIFA 20 in North America
Hi @kingfisher1325,You'll have the language options made available in your region, as you're in Canada you'll not have German available. -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Poor gsme play xbox fifa20
Hi @davegill123,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
4:30 pm, April 17, 2020 Technical Issues
crispoolp replied to Losing Connection to EA Servers resulting in losses on record 1/3 times (Fifa20)
Hello @DiggaG6102. This is Battlefield 4 board. If you need assistance please check FIFA 20 Board. Have you tried rebooting your wifi router yet? Try unplugging it for a minute an..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FIFA 20 Bug in champions or career mode
Hi @raulespurz,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this p..
4:30 pm, April 17, 2020 Technical Issues
Zameer56 replied to Error connecting to fifa 20 ultimate team.
@EA_Cade thank you for your response. I will do that for you but I wonder since my brother is able to access his fut on the same playstation and wifi network if maybe the problem lies with my account...
5:00 pm, April 17, 2020 Technical Issues
nizarsan replied to Error connecting to fifa 20 ultimate team.
@EA_Cade I am having the same problem my game freezes when trying to connect to EA servers
5:00 pm, April 17, 2020 Technical Issues
WALT0N99 replied to Unable to reach you Support
I can’t get hold of any advisors either what a joke
5:00 pm, April 17, 2020 Technical Issues
jmwitteveen replied to Unable to Authenticate on FIFA 20 - WRONG EMAIL
@W00FY_C Yeah Ive deleted the game, Re-installed it but in still getting someone else's email address at the authentication screen. All EA says is to recover my account but my account is fine. ITS INF..
5:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Account hacked, 10 million coin team gone, Slow response time on Origin
Hi @Klak1nn,What do you mean by "Someone at EA warned me that my account was getting hacked and exchanged e-mails with me"?Are you saying that we reached out to you before you contacted us via the hel..
5:30 pm, April 17, 2020 Technical Issues
0256763467423 replied to FUT players gone
I lost !,2 mil coins of players
5:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FUT players gone
Hi @jonstevens23,If your account was compromised you should be able to regain that content. Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
5:30 pm, April 17, 2020 Technical Issues
BenGrigg5 replied to Free kick- transfer list- user undefined
ANOTHER WL wi th the same issues. still broken free kick. and if this is the state of the game for WL.... wow. speed up lag. Button delay. It’s gonna be a long weekend.&nbs..
6:00 pm, April 17, 2020 Technical Issues
Klak1nn replied to Account hacked, 10 million coin team gone, Slow response time on Origin
HI there, Yes got an e-mail regarding unusual account activity. telling me about an attempt to log on to my account. I can message you the e-mail address used if you want.
6:00 pm, April 17, 2020 Technical Issues
jonstevens23 replied to FUT players gone
@EA_Cade Ya my case number is 58676073
6:00 pm, April 17, 2020 Technical Issues
LuboshM replied to Can`t launch my brand new FIFA 20
Sure. Here it is.But, problem already solved. Everything seems to be OK. It was my big pretty common mistake. Game running properly from today. Thank You for your interest.But what you meant with "FIF..
7:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Fullscreen game-breaking bug
Hi @LO_GRC10,Sounds like you have some kind of notification popping up, can you try a http://bit.ly/Clean_Boot to see if this persists? -EA Cade
7:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Blocked account
Hi @KolegaMacieJ55,The email you received has the correct information. -EA Cade
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Game Crashing Upon Startup
Hi @DCValour00,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
8:00 pm, April 17, 2020 Technical Issues
DCValour00 replied to Game Crashing Upon Startup
Appears to have worked! Thank you!
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Not been given my weekend league access
@xnzsrta5b1yi If you redeemed FUT Champions access last week you would have been qualified for the last weekend's competition. I'm showing that you qualified for access and then played 0 games. ..
8:00 pm, April 17, 2020 Technical Issues
Nizar-san replied to Error connecting to fifa 20 ultimate team.
@EA_Cade I am having the same problem my game freezes when trying to connect to EA servers
8:30 pm, April 17, 2020 Technical Issues
KolegaMacieJ55 replied to Blocked account
@EA_Cade Thanks love you
8:30 pm, April 17, 2020 Technical Issues
belucaaa replied to I cant connect to ea survers
I play on ps4 and my username is matteomurk07 here is A screenshot from what I mean it says:that I most go to my ps4 and login but I can’t because it can t connect with ea servers while ..
9:00 pm, April 17, 2020 Technical Issues
Aandrei1 replied to L2 Button changing the camera for GK in 3rd Person everytime
Hi! I have the same problem... Did you solve this issue?
9:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Huge Latency [FIFA20 FUT Online games]
Hi @ginel,Sorry to hear it. When you say latency, are you referring to button delay or actual lag while you're playing? -EA Cade
9:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 on age restriction
Hi @ParalyzedSoul,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
9:30 pm, April 17, 2020 Technical Issues
ginel replied to Huge Latency [FIFA20 FUT Online games]
When I play for exemple in FUT, Rivals, I play a good until aprox 20 minute (in the game), and then I press once UP, and my player is going Out of the field.. I press shortly to trough pass, and the G..
9:30 pm, April 17, 2020 Technical Issues
Dustykingz227 replied to Huge Latency [FIFA20 FUT Online games]
@EA_Cade Imput Lag ( DNS 1.1.1.1 , DNS 8.8.8.8 ) MTU 1480 PPPoE Connection , the server where is the connect Stockholm Ping 48 , please send this information to the developers!!!! There..
9:30 pm, April 17, 2020 Technical Issues
LO_GRC10 replied to Fullscreen game-breaking bug
I did a clean boot but the issue remains, I also disabled every potential notification, origin in-game as well
10:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to i have falesly banned after a week no answer
Hi @Afshin_Mutd,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 17, 2020 Technical Issues
Monsieurshef1 replied to FIFA 20 Crash after starting match
I am having the same problem and I was wondering if you found a fix?
10:30 pm, April 17, 2020 Technical Issues
El_Yeti_Cubano replied to Xbox Controller random movement and freezing
@EA_Cade I'll try but I do not know how to. Could you tell me where that is?
10:30 pm, April 17, 2020 Technical Issues
Tommywills555555 replied to Disconnected from the servers after a Fut champions win!
Yep. Me too. 2 wins in a row on fut champs and disconnected after the final whistle. Went down as a loss. Either give me my wins, or fix it.
10:30 pm, April 17, 2020 Technical Issues
stewboy90 replied to Disconnected from the servers after a Fut champions win!
@Maca_880 Did you get the win in the end ?
10:30 pm, April 17, 2020 Technical Issues
Alexwill1593 replied to fifa 20 disconnected mid game
@Beanywanted wrote:fifa 20 playing division rivals and being disconnected mid game andim not my internet is fine its just on the game never had this problem on other fifa games a..
12:00 am, April 18, 2020 Technical Issues
johnny9019 replied to FUT not being available try again later
@EA_Cade Thank you for reaching out I tried reaching out on twitter but haven’t had any success so what would I need to do Now?
2:00 am, April 18, 2020 Technical Issues
