List Replies
EA_Cade replied to Fut 20 draft issue
Hi @kielyons85,This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA Cade
9:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Account got hacked. Lost 1.3 million coins.
Hi @svetlqka13,You'll need to contact support at http://bit.ly/EA_Contact_Us via Chat or Phone on this one as the advisor advised you to do. -EA Cade
9:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Player name says undefined in post match graphics after getting the ball.
Hi @GuardianD671,This is a known issue that's been sent to the FIFA team for investigation. -EA Cade
9:30 pm, April 16, 2020 Technical Issues
markmira14 replied to Why did I get banned from the transfer market?
Thank you so much! I’ve sent them the issue. Do you have any recommendations on what do? Because they’ll take about 3 days to answer and I want to get unbanned as soon as possible.
9:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to ban problem
Hi @Bombsshell,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 16, 2020 Technical Issues
svetlqka13 replied to Account got hacked. Lost 1.3 million coins.
@EA_Cade Yes I know and I am sending messages almost every day but nothing changed with my account
11:00 pm, April 16, 2020 Technical Issues
christinegoxo replied to Button delay making game unplayable
it's happening on wired and wireless It's happening in lots of games and to lot's of gamers so I doubt it's a connection issue and how could connection effect my goalkeeper
11:30 pm, April 16, 2020 Technical Issues
Sreehari10 replied to We are sorry but there has been an error connecting to FIFA 20 Ultimate Team.
@EA_Cade IVE HAD THIS ISSUE ON PS4 5 WEEKS NOW ., PLEASE HELP ME OUT
12:00 am, April 17, 2020 Technical Issues
m7mdhubail95 replied to purchased Fifa points in FIFA 20 from PS store
If i buy fifa points but i discover the game region is different with my account , so if i will buy another one with the same region if my account do i will find the points on my account?
1:30 am, April 17, 2020 Technical Issues
TinosaFC replied to lag , button delay etc etc.
I gave up to play Dvisions Rival and Weekend League. Bro i can't even play Squad Battle. Even Squad Battle is lagging. When i got the ball my game play turn out to be heavy very quickly. 93 Neymar can..
3:30 am, April 17, 2020 Technical Issues
Otichnap replied to fifa 20 audio
Had this problem aswell. Only thing I found to fixthis is to switch the volume back while ur in the pre game lobby where u choose shirts. Here u wont disconnect if u alt-tab. This really is a frustrat..
5:00 am, April 17, 2020 Technical Issues
Deadshot300000 replied to fifa 20 audio
@savulaur does the problem solved ?
5:00 am, April 17, 2020 Technical Issues
RSLoreto replied to Squad battles
I played 4 or 5 times today / yesterday and they all gave errors before finishing the game and in all of them I was winning and ended up losing by W.O. Wtf????
5:00 am, April 17, 2020 Technical Issues
bogy13lp replied to Account got hacked. Lost 1.3 million coins.
Hello there! I am having the same problem. Sunday I was hacked. I lost all my treatable players(the value of them was more than 3500000 coins), all gold contracts(more than 300) and 150000 coins&..
5:30 am, April 17, 2020 Technical Issues
jburbano99 replied to PS4 fifa 20 opponent has left the match
I’ll try today, it honestly gets really frustrating after you literally change everything related to the internet.
7:30 am, April 17, 2020 Technical Issues
GafferMichael replied to Online play - Required privilege issue
@EA_Cade wrote:Hi @GafferMichael,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear..
7:30 am, April 17, 2020 Technical Issues
Moskolonel replied to My acount got hacked
Hi @0256763467423 If you think your account was hacked we can't make really something on this community forum. Take a look on this link:https://help.ea.com/en/help/account/i-think..
8:00 am, April 17, 2020 Technical Issues
0256763467423 replied to My acount got hacked
I lost 1.2 mil coins of players and i didnt put them on the transfer market
8:00 am, April 17, 2020 Technical Issues
EA_Barry replied to No commentary
@Bradhuang05 Check that you have your console audio set to Linear PCM and 2ch. Stereo: https://manuals.playstation.net/document/en/ps4/settings/audiooutput.html Thanks..
11:00 am, April 17, 2020 Technical Issues
GameDroid0919 replied to auto disconnected on pc server
Same here what a joke of the company, got 2 dcs middle of the game, and they are gonna compensate by saying that we apologize for the incovenience thereby increasing the wl by 24 hoursAnd what about t..
11:00 am, April 17, 2020 Technical Issues
0256763467423 replied to Account got hacked. Lost 1.3 million coins.
It also happend to me i lost all my trauable players
11:00 am, April 17, 2020 Technical Issues
amermattar replied to Failed to log in all day!!!!
Me as well, from Arizona, USA. I contacted support and they said to come here.
12:30 pm, April 17, 2020 Technical Issues
grabope9 replied to FUT CHAMPIONS WIN
I experienced similar thing but I got worse outcome. I was leading 6-4 in 81st minute in FUT Champions and I was logged out and got a message that I will have coin reductions and so on. Like the messa..
1:30 pm, April 17, 2020 Technical Issues
EA_Barry replied to My acount got hacked
@0256763467423 Please see the following link for steps to take, thanks. https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/ ..
2:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to PLEASE HELP ME EA!!!!!!!!
Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA servers
Hi @VerruckterHund,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Xbox Controller random movement and freezing
Hi @El_Yeti_Cubano,We do support Microsoft made Xbox One and 360 controllers on PC, I'm not seeing any similar reports of this behavior however.Have you tried updating the driver for the controller? ..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Randomly disconnected in division rivals matches
Hi @UTon007,Sorry to hear it. What system is this happening on? -EA Cade
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Can’t get in contact to ea help desk
Hi @Kj_Huey0320,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
2:30 pm, April 17, 2020 Technical Issues
walt0n99 replied to My account is invalid
can anybody help me... I played FIFA 20 yesterday absolutely fine, and today I tried to play again and my account is apparently invalid. I’ve contacted an advisor and wasn’t helpful, does anyone k..
2:30 pm, April 17, 2020 Technical Issues
devildfor replied to Division 10 joys
@devildfor An now your servers are down again pfffft
3:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to EMERGENCY HELP
Hi @cankocayasss,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
3:00 pm, April 17, 2020 Technical Issues
UTon007 replied to Randomly disconnected in division rivals matches
I am on PC and have been having this since yesterday. Same thing happened in FUT champs as well.
3:00 pm, April 17, 2020 Technical Issues
titopouchka replied to Randomly disconnected in division rivals matches
@UTon007 Same on PS4
3:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Arango
Hi @elchikitovivas,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread
3:00 pm, April 17, 2020 Technical Issues
WALT0N99 replied to My account is invalid
can anybody help me... I played FIFA 20 yesterday absolutely fine, and today I tried to play again and my account is apparently invalid. I’ve contacted an advisor and wasn’t helpful, does anyone k..
3:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Error connecting to FIFA Ultimate Team
Hi @VerruckterHund,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to No commentary
Hi @Bradhuang05,Did this just start or have you never heard the commentary? -EA Cade
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to hac
Hi @alex35rza,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FUT servers kicking offline
Hi @TingTong1968,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to I’d name not the same as Ea sport log in
Hi @nonameboys85,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to fifa 20 draft
Hi @hxxb,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. Yo..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Servers are trash
Hi @abdo1771974,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to My account is invalid
Hey all, For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to fifa 20 screen freezez when connecting to ea servers
Hi @W12GUNNER,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
4:00 pm, April 17, 2020 Technical Issues
akr-k1901 replied to Fifa 20 crashing when entering match on pro clubs
still nothing changed
4:00 pm, April 17, 2020 Technical Issues
vssharma556 replied to My fifa 20 is stuck on loading screen after I updated it
I am unable to connect to EA servers after new Playstation update, it will only connect after making several attempts, even then the connection is very poor and is not stable. The connection is fine w..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to My fifa 20 is stuck on loading screen after I updated it
Hey all, Is this still happening? -EA Cade
4:00 pm, April 17, 2020 Technical Issues
elchikitovivas replied to Arango
If you need some evidence! jajjajaa Thanks a lot.https://www.youtube.com/watch?v=8b-xyUMtqy0. Bundesliga channel. Juan Arango Special.https://www.youtube.com/watch?v=NIHxD9Fz5Ic. Vs Real Madrid &..
4:00 pm, April 17, 2020 Technical Issues
