List Replies
EA_Cade replied to squad battles fifa 20
Hi @Seekwithdave,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Unable to sub, make tactical changes, all players undefined
Hi @coyelt84,This issue was resolved with the latest Title Update for FIFA 20, when was the last time this occurred? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Cant find my fut players in club
Hi @Sondren1123,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to EA ACCOUNT
Hi @liamkenney,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Fifa 20 players lose stamina
Hi @Dancurry14,Are you using Overload Ball Side in custom tactics? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to FIFA 20 is loading forever in the first loading screen (PC)
Hi @b1xcky_12,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Update
Hi @lenoza95,There were 2 updates released in the last 24 hours for console, were you able to connect again after this finished? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Disconnected draft final and didn’t receive right rewards
Hi @perkinsjames1,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other p..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Moves to League without me moving when I change the tab in the transfer market
Hi @FlyingCupid87,I'm not seeing any other reports of this, what platform are you playing on? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Sombady quickselt my team
Hi @Buffalo_Wout06,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Change Club Name
Hi @rassegee,Why exactly did you need to delete your club to fix an error? You cannot change the name of your club more than once this year. -EA Cade
3:30 pm, April 9, 2020 Technical Issues
coyelt84 replied to Unable to sub, make tactical changes, all players undefined
@EA_Cade Happening now mate
4:00 pm, April 9, 2020 Technical Issues
EA_Aljo replied to Account got hacked can someone help.
Hello, @thesneakywolf. You're welcome to contact support and have another investigation performed. They will do 2 of them. ToS doesn't just check for lost items. They investigate how they ..
4:00 pm, April 9, 2020 Technical Issues
magalhaes98 replied to Suspended FUT account
Is it possible for anyone here from EA able to change my team name? The last time it forced me to change it now I'm stuck where I'm always at a risk of getting banned. Don't understand why you only al..
4:00 pm, April 9, 2020 Technical Issues
EA_Aljo replied to error ce-34878-0 Scoring with a croos ball
Hi there, @Cacofra. This is an issue we're aware of and investigating. Apologies for the trouble! Please keep an eye on our official channels for updates. Thank you!
4:00 pm, April 9, 2020 Technical Issues
EA_Aljo replied to Game performance
Hi there, @Jameslee1002. Can you get some video of this? I'm not quite understanding what the issue is. Thanks!
4:00 pm, April 9, 2020 Technical Issues
perkinsjames1 replied to Disconnected draft final and didn’t receive right rewards
I’ve seen this exact thing commented on other people’s problems. It doesn’t help. I went to get my draft token back but apparently I don’t qualify. Absolutely useless.
4:30 pm, April 9, 2020 Technical Issues
thesneakywolf replied to Account got hacked can someone help.
I created a ticket for the tos team but i just don’t understand why i got flagged for coin transfer if they can’t verify the lost items.
4:30 pm, April 9, 2020 Technical Issues
mh77944 replied to Wrong Verification Email Fifa 20
I'm having the exact same issue. Someone hacked my PSN account and changed the email address on the linked EA account to "****@supere.ml". I've literally been dealing with this for months and EA has b..
5:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Stamina issues
Hi @Penco10,Are you using the Overload Ball Side tactic? -EA Cade
5:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Never got my prime icon pack
Hi @Sondre1210,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to What should I do ??!!!
Hi @Ibrahimsalar,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Can’t connect to ultimate team not due to internet problems
Hi @Itz_brfc9,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
5:30 pm, April 9, 2020 Technical Issues
b1xcky_12 replied to FIFA 20 is loading forever in the first loading screen (PC)
I still have got the same problem. Do you have any other ideas?
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Fut team
Hi @vladtheladdd,When did you start playing FUT in FIFA 20? I believe you had to connect to FUT inside FIFA 20 before January 1st to have your club name and established date transfer over. ..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Conection loss on pro clubs
Hi @tcajmv,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
5:30 pm, April 9, 2020 Technical Issues
Penco10 replied to Stamina issues
No im not. I play with barcelona in online seasons and i use the tactics that the team comes with.
6:00 pm, April 9, 2020 Technical Issues
bharathbv replied to Friendly online matcha connection lost (CO working)
I can’t play friendly game with my friend when give invite it come twice that connecting to network and Blank background will come after few second my left will come it only coming for me when..
6:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Friendly online matcha connection lost (CO working)
Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to your console..
6:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Need help
Hi @Dostanic88,I'm not showing any issues on your account. Is this the account that can't log in? -EA Cade
6:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Stamina of players drains fast
Hi @Vizini90,Are you using the overload ball side tactic? -EA Cade
7:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Can’t play fifa 20
Hi @mikelibanez8,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
7:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Disconnecting from matches
Hi @KremenkoPFC,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
7:30 pm, April 9, 2020 Technical Issues
vlad_theladdd replied to Fut team
Yeah exactly I started fifa 20 ultimate team few days ago.So is it there any metod to bring all my results in my profile again?
8:00 pm, April 9, 2020 Technical Issues
KremenkoPFC replied to Disconnecting from matches
You can check on my last matches that I was winning, opponent forefit match and somehow I got loss. I also got this message last time I played
8:00 pm, April 9, 2020 Technical Issues
KobehBrine replied to Can’t play fifa 20
I have done and they have given me the run around for a week now about simply letting me reset the email that was used (hacked) when whoever used my PSN ID to log into fifa used a bogus login verifica..
8:30 pm, April 9, 2020 Technical Issues
EA_Aljo replied to FIFA 20 unable to connect to servers during game play
Hi there, @emcards. If you're still having trouble with this, I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your P..
8:30 pm, April 9, 2020 Technical Issues
ANO527 replied to Fifa 20 players lose stamina
@Dancurry14 I've same issue and reported to support team and there's no answer!!!
9:00 pm, April 9, 2020 Technical Issues
KobehBrine replied to EA ACCOUNT
Every time I follow the link you give it doesn't give me a single contact option...
9:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Fifa banned account
Hi @andrejrefresh,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to FIFA 20 for PC Stuck in Pre-match training
Hi @CSmitty1919,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_ClearAlso, have you tried repairing the game by right clicking it in the Origi..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Connection very bad although network works fine
Hi @Coolphon_12,Thanks for that information. Since you have already performed the most common steps please try these more advanced steps http://bit.ly/PSTroubleshooting to see if they resolve the issu..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Controller settings
Hi @feddypi,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this pers..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Disconnections FUT 20
Hi @sc0rcher_108,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
10:00 pm, April 9, 2020 Technical Issues
ilkotheslayeR- replied to Division rivals fifa 20 opponent disconnect before game starts all time
@Hawkslfc4354 is there any solution for this i got same problem at least 20 game a row disconnected in rival in the game or at the end pls help
10:00 pm, April 9, 2020 Technical Issues
andrejrefresh replied to Fifa banned account
@EA_Cade Hello. I was writing them. There is written that they will answer in 72 hours. Well,hours are gone they are not answering my case. I am sure you know that without transfer market i can not pl..
10:30 pm, April 9, 2020 Technical Issues
huick061 replied to Fifa 20
Yes @EA_Cade are there instructions on the page or do I have do it manually
10:30 pm, April 9, 2020 Technical Issues
CSmitty1919 replied to FIFA 20 for PC Stuck in Pre-match training
Hi - yes, I tried both of those. It seems like this has been an issue since the game's release based on some of the Answers HQ posts. Is there a planned update to address this?
11:30 pm, April 9, 2020 Technical Issues
emmanpelumi replied to Proclubs name
It happening to me to right now as we speak On Xbox, My Xbox Gamertag is Gameypelumi, i have tried everything i could, i even had to delete my progress in the whole of Fifa which made me lose progress..
12:00 am, April 10, 2020 Technical Issues
EA_Cade replied to Random generated Fifa20 Proclub name
@JonoHnatejko Hi. What name are you trying to use? -EA Cade
12:30 am, April 10, 2020 Technical Issues
