List Replies

EA_Cade replied to FIFA 20 Career Mode No Prize Money Received
Hi @faizaan1726,If memory serves that prize money is released when the transfer window opens. Did it not do this for you then? -EA Cade
4:00 pm, April 8, 2020 Technical Issues

EA_Cade replied to Not connected
Hi @gerron26,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..
4:00 pm, April 8, 2020 Technical Issues

EA_Cade replied to Can’t login to ea when trying play pro clubs or sesons
Hi @bobmalone1990,What happens exactly when you try to play? -EA Cade
4:00 pm, April 8, 2020 Technical Issues

EA_Cade replied to Request to approve change of club name
Hi @GamerOfSmartType,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
4:00 pm, April 8, 2020 Technical Issues

EA_Cade replied to DNF incorrect after I win
Hi @Jani-Adames,If your game session is interrupted you won't earn any progress for Objectives you may have completed during that session.Can you try these steps http://bit.ly/ConnectivityBTS please a..
4:00 pm, April 8, 2020 Technical Issues

EA_Cade replied to Issue with FUT club profile creation date and name
Hi @IbraKSA88,I'm afraid that if you skip a year in the franchise as you have your Established Date will be reset. Your FUT Club doesn't carry over from year to year, but you'll earn loyalty/returning..
4:30 pm, April 8, 2020 Technical Issues

Claudiuuu1 replied to Fifa 20 crashing(PC)
@EA_Cade All good now!
4:30 pm, April 8, 2020 Technical Issues

MBEmbles replied to Not my log in email
I don’t need to recover the account. I don’t require access to it. I don’t have any details about it, like games purchased or date of birth etc. I just want to be able to log into Fifa using MY ..
4:30 pm, April 8, 2020 Technical Issues

EA_Cade replied to Market banned with no reason
Hi @VegasX44,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:00 pm, April 8, 2020 Technical Issues

EA_Cade replied to FIFA 20 crashes before any match after the update
Hi @lenekk69,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
6:00 pm, April 8, 2020 Technical Issues

InfectoRR replied to Transfer market freeze, now all club players are non trade-able
That is correct. Any players I've acquired since then seem fine.
6:30 pm, April 8, 2020 Technical Issues

RodrigoCosta1234 replied to Fifa 20 account hacked
@EA_Cade Hi, my account been hacked and I lost all my coins and tradeable players, then i went so origin to change my password right away and I've seen that someone from roménia log on, and I'm from ..
7:00 pm, April 8, 2020 Technical Issues

mathis80300 replied to Not able to connect EA Account from FIFA20
@EA_Cade it is : mathis80300
7:30 pm, April 8, 2020 Technical Issues

EA_Cade replied to FIFA 20 crash on startup on PC with memory dump
Hi @stappek,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
7:30 pm, April 8, 2020 Technical Issues

EA_Cade replied to WL reward
Hi @Makaay087Hun,Weekend League rewards are sent out at 0800 UTC the Thursday after the competition ends. -EA Cade View in thread ..
7:30 pm, April 8, 2020 Technical Issues

EA_Cade replied to Cant login
Hi @shaky0000,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
9:00 pm, April 8, 2020 Technical Issues

FuzzFoot80300 replied to Not able to connect EA Account from FIFA20
@EA_Cade Sorry i don't understand. My xbox gamertag is ElseFuzzball831 ?
9:30 pm, April 8, 2020 Technical Issues

EA_Cade replied to Suspended over FUT team name
Hi @magalhaes98,When your account is unbanned you'll have a randomly generated club name assigned to your account. -EA Cade
10:00 pm, April 8, 2020 Technical Issues

magalhaes98 replied to Suspended over FUT team name
@EA_Cade so tomorrow when my 24 hours is up, and i get unsuspended, I'll have a brand new team name?
10:00 pm, April 8, 2020 Technical Issues

EA_Cade replied to Ea server pulling through an incorrect email address?
Hi @Irishliamo,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
10:00 pm, April 8, 2020 Technical Issues

EA_Cade replied to Bought fifa 20 ultimate edition and havent receive my packs or any content with
Hi @rvnbeni18,I'm showing that you opened them each week between 9/23 and 12/09. They went out at the same time as weekly packs from Squad Battles if that helps jog your memory. ..
10:00 pm, April 8, 2020 Technical Issues

shayanali22 replied to FIFA 20 unable to connect to EA servers
Ok I'm trying this one
11:00 pm, April 8, 2020 Technical Issues

Papi420shroom replied to PS4 fifa 20 opponent has left the match
Will they * solve this problem or what? EA is worst gaming company ever !
11:00 pm, April 8, 2020 Technical Issues

AlanTheGangster replied to Too fast gameplay in fut
I have the same problem, after a few matches my gameplay goes very faat and its so annoying.. i have a very good internet connection, playing on PS4.
11:00 pm, April 8, 2020 Technical Issues

AlanTheGangster replied to FUT 20 game play is too fast.
I have the same problem, sometimes its working properly and after a few marches the game is going very fast.
11:00 pm, April 8, 2020 Technical Issues

andrunan replied to Fifa 20 stolen account
I am completely locked out of online gameplay
1:00 am, April 9, 2020 Technical Issues

ShayanAli22 replied to FIFA 20 unable to connect to EA servers
Ok I'm trying this one
1:00 am, April 9, 2020 Technical Issues

Andrunan replied to Fifa 20 stolen account
I am completely locked out of online gameplay
1:30 am, April 9, 2020 Technical Issues

bigtoto1991 replied to No more live chat for EA
Hi, I have already done that. and they told me that to fix the issue I have to go on live chat, but live chat isn’t working, I don’t even get the option to live chat, only to send another ema..
2:00 am, April 9, 2020 Technical Issues

cac1106 replied to Login verification wrong email
Same problem as me
3:00 am, April 9, 2020 Technical Issues

franco24all replied to not possible to connect to ea servers with wired connection
I have similar issue on my PS4. I cannot to EA server when I am using wired network or my 5GHz wifi. I cannot find the settings you directed for XBOX on my PS4 pro. Please help
6:00 am, April 9, 2020 Technical Issues

saba7oo01 replied to Bakayoko Objective not counting
I'm having the same issue. I got stuck at 4/7. I've further completed more than 6 games with the requirements and I'm STILL at 4/7 when I should have the objective complete. Not sure what to do? Tried..
7:00 am, April 9, 2020 Technical Issues

Kartavya123 replied to My squad players lost
@Guiletto did u get back ur players?
8:30 am, April 9, 2020 Technical Issues

EA_Barry replied to Fifa 20 stolen account
@Andrunan First, you need to fill out the webform to get the email back : https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/ Then you should see th..
10:30 am, April 9, 2020 Technical Issues

FifaKiddyGame replied to Cheating in FIFA 20 PC
Sorry to see they ignored you! It's a shame they leave majority of the options we face accessable to cheaters.. I'm guessing you've already given up on Fifa! Shame they punish people who play seriousl..
10:30 am, April 9, 2020 Technical Issues

Sondren1123 replied to Cant find my fut players in club
Now I cant play divisjon rivals beacause of this
10:30 am, April 9, 2020 Technical Issues

Telkiesky6 replied to Green lights on the main menu and error ce-34878-0 (ps4)
I did all of these things😭 including deleting and reinstalling... Guess I'll just have to wait for the next update?
11:00 am, April 9, 2020 Technical Issues

EA_Barry replied to Russian text messages with a security code?
@Im0003 Well, it seems like Login Verification is doing its' job and is preventing unauthorised access. You can check the following link to be sure you are availing of all av..
11:00 am, April 9, 2020 Technical Issues

VegasX44 replied to Market banned with no reason
I opened case but there is no response
12:30 pm, April 9, 2020 Technical Issues

Gash9x replied to Slow gameplay
I know, it's the last time I buy fifa after 10+ years. The reaction time to my demand to the opposition is a joke. I know it's not my internet as I play many online games with instant response only FI..
12:30 pm, April 9, 2020 Technical Issues

connor100xx replied to “Corrupted or tampered with”
@joydini does this mean that I’ve been hacked
1:00 pm, April 9, 2020 Technical Issues

EA_Cade replied to Hello @EA_Cade i
Hi @huick061,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:00 pm, April 9, 2020 Technical Issues

kranacho52 replied to fifa 20 black screen
Hi @EA_Cade !I have this issue on Windows 10 1909, Dual-Core processor, 2gb GDDR5 graphic card and DDR3 8gb (Dual-Channel).Do you know how to solve this? Can i play Fifa 20 with this compone..
2:30 pm, April 9, 2020 Technical Issues

MBEmbles replied to Need to switch EA account on FIFA 20
Why don’t you just make the account switchable in the game rather than wasting resources on Game Advisors!!
3:00 pm, April 9, 2020 Technical Issues

EA_Cade replied to FIFA 20 Division Rival rewards mistake
Hi @amadfh67,I'm showing that you received the correct rewards for Division 10, Rank 1. If you jumped a full division or two in your case you'll receive the highest reward for the division you started..
3:30 pm, April 9, 2020 Technical Issues

amadfh67 replied to FIFA 20 Division Rival rewards mistake
Noted. Thanks.
3:30 pm, April 9, 2020 Technical Issues

EA_Cade replied to ps plus account
Hi @whoriskey32,Sorry to hear it. What happens when you try to connect? -EA Cade
3:30 pm, April 9, 2020 Technical Issues

EA_Cade replied to New update
Hi @valimcshooter,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
3:30 pm, April 9, 2020 Technical Issues

EA_Cade replied to Sbc problem
Hi @ACTrinnex,This is being investigated currently. You'll need to submit this one from the console in the meantime. -EA Cade View in th..
3:30 pm, April 9, 2020 Technical Issues

EA_Cade replied to NO WEEKEND LEAGUE REWARDS
Hi @LAGalaxyNO1,They go out each week on Thursday at 0800 UTC, 8 minutes after your post. -EA Cade View in thread
3:30 pm, April 9, 2020 Technical Issues