List Replies
stuartduff replied to No response from EA Support for Open Help Case since March 29th
@EA_Cade Personally working within Technical Support for large technology company I think this could be one of the most infuriating and worst replies I have personally experienced with regards to a cu..
12:00 am, April 8, 2020 Technical Issues
AdzfarShukry replied to Stuck on connecting to the server
Thanks for the reply, PSN is AdzfarShukry
12:30 am, April 8, 2020 Technical Issues
paullijt replied to Stamina drain bug
It started for me after today's update
12:30 am, April 8, 2020 Technical Issues
FaTDeViL07 replied to why cant I play online friendlies using mobile hotspot in my PS4?
@Soodmiester I had the same problem. Everything else works but not the online friendlies.
1:00 am, April 8, 2020 Technical Issues
kermz_2 replied to Verification code
I did this, got a reply from “Aman” on 3/31/20 with instructions to disable my consoles privacy settings so he can send me a code to verify my console. I did just that and replied the same day... ..
1:30 am, April 8, 2020 Technical Issues
BigBadPizza1323 replied to Account Connection
Cheers for the response just sent off my email. Thanks for the help.
2:00 am, April 8, 2020 Technical Issues
Durrty26 replied to Player Career Mode - Changing Role in Edit Pro not working
Hi @EA_Cade, @Zachyxt, It also happens to cpu players on your team in player Career mode as well. A left winger got hurt on my team and when he came back from injury the manager p..
2:30 am, April 8, 2020 Technical Issues
SKYRIDER581996 replied to Bakayoko Objective not counting
Same here. Can anyone explain?
4:00 am, April 8, 2020 Technical Issues
drhooshang replied to I cant play co op season with friend
any bodyyyy????
5:00 am, April 8, 2020 Technical Issues
kartavya123 replied to 8 Days later and still havent got my players back
@zRensen17 i am facing the same issue, cant believe the state of this game anymore.
8:00 am, April 8, 2020 Technical Issues
kartavya123 replied to My squad players lost
@Guiletto did u get back ur players?
8:00 am, April 8, 2020 Technical Issues
kartavya123 replied to Lost player's
I did, it's been 24 hours and I haven't gotten any replies. I'm worried, will they not give my players back? What should I be expecting here. It's a lot of effort
8:00 am, April 8, 2020 Technical Issues
evans1103 replied to Slow gameplay
@Guteekk93 Hi, I suffer exactly the same. Was working fine up until Sunday. Ping per game is 20Ms and latency is 22. When I play the game now it’s the worst delay, players feel like they are in sand..
8:30 am, April 8, 2020 Technical Issues
waqypaqy replied to Online button press delay/input lag
@EA_Cade hi. Thanks for the response. I changed the PS4's DNS settings to CloudFlare's one (1.1.1.1) and unfortunately it's not made any difference.I played a few games of Pro Clubs with my previously..
10:00 am, April 8, 2020 Technical Issues
stingbean2 replied to Way The game plays
mate it’s happening more now and the game is being so unrealistic plz acc get someone to sort it out I don’t wanna sound salty or get banned but it’s acc getting worse the goalkeeper will not st..
10:30 am, April 8, 2020 Technical Issues
passing_tact replied to Way The game plays
@stingbean2I think with update 14, They have degraded the quality of gameplay as well . They wanted to make the game feel a bit quick but doing so made the game less tactical and more succumbed to cir..
10:30 am, April 8, 2020 Technical Issues
passing_tact replied to Ping 8ms, download speed 100Mbps, upload 100Mbps, Fifa20: getting disconnected
Hi It seems to be better now. I faced this problem last month.I have a Fibre cable connection.I will let you know if I face this again but yes last month was difficult in terms of connectiv..
10:30 am, April 8, 2020 Technical Issues
darko_batman replied to Can't play online with friends (FIFA 2020 PC)
First of all thank you for your fast reply. I am not sure that NAT could be the problem here, because I can play with that friend CO-OP season, both of us can play 1 vs 1 online game with others ..
11:00 am, April 8, 2020 Technical Issues
ashmank23 replied to Fifa 20 ultimate team
It was problem with the inconsistent ping rate. Had to be fixed within the router login that my ISP helped with. Thanks though.
12:00 pm, April 8, 2020 Technical Issues
EA_Darko replied to Unable to connect to EA Servers (PC)
Hey @Cheez3y if you continue to see this then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
1:30 pm, April 8, 2020 Technical Issues
Cheez3y replied to Unable to connect to EA Servers (PC)
Hey @EA_Darko , I've already tried all the solutions mentioned with no success. I don't think it is a connection issue, since my internet is working fine and I can still play Apex Legends. I..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Lost packs
Hey @Acazzz07 for any missing items you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live support at..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Cannot connect to the EA servers on Fifa 20
Hey @theflyingdoormat I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ &nbs..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Highly Unsatisfied with my game
It sounds like you may be having issues with your connection @hsasaki5. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Slow gameplay
Hey all, if you are playing on a modern TV you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of bells and ..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to FIFA 20 DATA DESTROYED
Hey @K1ngm3l21 this is a Sony error so the best thing to do is to try the steps suggested on the console and reinstall the game? If not can you try that now to see if it fixes the iss..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Login Verification!!!
Hey @DEESPURS20 if you do not have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.co..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Green lights on the main menu and error ce-34878-0 (ps4)
Hey @Telkiesky6 this error is a PS4 error to say that the software crashed, best thing to do is to try the following steps: Restart your console: Turn off your console and then turn it ba..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to PLEASE GIVE MY COINS BACK!
Sorry to say @Tayler-Plays2 but there is nothing that we can do for accidental bids, listings or submissions. We are unable to return your coins or reverse the action. Darko
1:30 pm, April 8, 2020 Technical Issues
tgiusto replied to Fifa 20 EA account login verification
I can't even open this link you send. It takes me to a page which says the recommended support option should be by phone by there is no option to clic "yes" or something like that.The problem persists..
2:30 pm, April 8, 2020 Technical Issues
Guteekk93 replied to Slow gameplay
My tv is completely fine , I gone through troubleshoot so many times never help I can’t get any good score in fut champs cause this ... is frustrated do u have any other solutions ? I’ve got very ..
2:30 pm, April 8, 2020 Technical Issues
tgiusto replied to Verification code
I have the same problem. Even the email registered to where the code is sent seems to be the same, with the ".ml" in the end.How can I solve this? I try to do step 1 and there is no form, it just take..
3:00 pm, April 8, 2020 Technical Issues
K1ngm3l21 replied to FIFA 20 DATA DESTROYED
Hey @EA_Darko thanks for your reply . This is a Sony error ? So I need to reinstall game and lose all saved data from the game ? If so this problem could happen again in the future ? Is it somet..
3:00 pm, April 8, 2020 Technical Issues
killes154 replied to FIFA 20 not launching by origin
@satyajit092 same here
3:00 pm, April 8, 2020 Technical Issues
RUFConTour replied to FIFA 20 not launching by origin
@satyajit092Try my game library . right click on fifa20 select game properties uncheck enable origin in game for ea sports fifa 20
3:00 pm, April 8, 2020 Technical Issues
satyajit092 replied to FIFA 20 not launching by origin
Tried but still facing the same issue
3:00 pm, April 8, 2020 Technical Issues
EA_Blueberry replied to FIFA 20 not launching by origin
@satyajit092 Seems like you're on a laptop. It's possible your game is being launched from the Intel card instead of your Nvidia card. Can you go to the Nvidia control panel and add Origi..
3:00 pm, April 8, 2020 Technical Issues
Vasile777 replied to FIFA 20 not launching by origin
For all. Need dezinstal windows update KB4517211. 100% work
3:00 pm, April 8, 2020 Technical Issues
ItsMeHeisenbeerg replied to FIFA 20 not launching by origin
WORKING!!! THANK YOU. Guys do this step,i tried everything possible,and nothing helped,and at least tried this,and finnaly working.
3:00 pm, April 8, 2020 Technical Issues
Masonwhite515 replied to FIFA 20 installation in progress
Is there anyway to make the process to go quicker. It goes up like 1% every 3 minutes
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 Verification
Hi @ferdzzzzz,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
4:00 pm, April 8, 2020 Technical Issues
ferdzzzzz replied to FIFA 20 Verification
Hi,I've done this twice; I get an automated email and the case is closed - please see attachments. This problem is happening to so many people, and there does not seem to be a fix for it.EA have ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Transfer market freeze, now all club players are non trade-able
Hi @InfectoRR,Sorry to hear it, are you saying your previously tradeable players are now untradeable? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Not my log in email
Hi @MBEmbles,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashing(PC)
Hi @Claudiuuu1,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this p..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Fifa 20 can't connect to my one friend only. We can play online to others
Hi @ucha1nadal,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to No more live chat for EA
Hi @bigtoto1991,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Kicked out of Fifa 20
Hi @MetroWriter755,Sorry to hear that, what system is this happening on? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Not able to connect EA Account from FIFA20
Hi @mathis80300,Can I get the gamertag please? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
