List Replies
EA_Aljo replied to I was winning in futdraft and I got disconnected and I lost
Hi there, @Riodbrasil. I'm sorry to hear about the disconnect! Was this the first time or does it happen more frequently? Also, did you try the Draft Token tool to see if your account is e..
4:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to I was winning in futdraft and I got disconnected and I lost
Hi @Riodbrasil,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other play..
4:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Gameplay is bad always, here's trace route
Hi @JoySt1cKRoy,Looks perfect up until you jump out of the UK (Which is fine, you aren't connecting there when playing anyway).What system are you playing FIFA 20 on? -EA_Cade..
4:00 pm, March 5, 2020 Technical Issues
JoySt1cKRoy replied to Gameplay is bad always, here's trace route
@EA_Cade PS4
4:00 pm, March 5, 2020 Technical Issues
HR1993O replied to FIFA 20 graphics issues
@EA_Cade The shadow is no longer appearing on Liverpool players but other two issues are still there. If you want me give you any kind of information that you can investigate issues then I am happy to..
4:30 pm, March 5, 2020 Technical Issues
EA_Cade replied to Disconnection issues
Hi @ijediman7,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA_Cade
4:30 pm, March 5, 2020 Technical Issues
Zetico0220 replied to How do i phone ea customer sevice
Hi @leemajorz1,Sorry to hear it, you can reach us directly in the UK at 448708200707.-EA_Cade He put this on my post, I believe it was meant to answer you.
5:00 pm, March 5, 2020 Technical Issues
Domin0o replied to PC：Game crashs when loading division rivals opponent's squad
@EA_Cade I have the same problem and your solution doesnt work
5:00 pm, March 5, 2020 Technical Issues
ijediman7 replied to Disconnection issues
Hi. I'm not sure how you do this on a Ps4 what is does opening on Google? ..
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to I keep on getting disconnected from fut on fifa 20 PS4
Hi @TheNotoriousISAM,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA_Cade
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Challenge cards
Hi @Heltiis,Sorry to be the bearer of bad news, but if you've deleted your club you won't be able to regain those items. -EA_Cade
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to I didnt get my FUT champs rewards.
Hi @HashtagStackin,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, March 5, 2020 Technical Issues
sl4habibi replied to I didnt get my FUT champs rewards.
This isn’t the first time it’s happened before where I haven’t received my coins. But today I haven’t received anything! probably the most annoying thing, I was relying on the FUT champs point..
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Wrong SBC reward.
Hi @JFarrell0993,I'm showing that you completed the Shapeshifter Challenge, not the Shapeshifter Player challenge. -EA_Cade
5:00 pm, March 5, 2020 Technical Issues
curvedferret41 replied to Missing players
Had any luck ? I think it’s pretty appalling it takes them this long to sort anything out. And you’ve not had a reply from anyone of note !
5:00 pm, March 5, 2020 Technical Issues
afcabarca10 replied to Missing players
Did EAHELP ever helpt you?
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Won’t let me connect to eas fc servers
Hi @ApexCreatures,That's really odd. Can you try connecting via hot spot and let me know if that lets you in? You would only need to do this once if it's related to the issue I'm referring to. ..
5:00 pm, March 5, 2020 Technical Issues
JFarrell0993 replied to Wrong SBC reward.
And that is the problem. I went through the double prompts and it read Shapeshifter Player challenge. I've now been on hold with EA for an hour and 12 minutes. Put me on hold and clearly f..
5:30 pm, March 5, 2020 Technical Issues
EA_Aljo replied to Companion app transfers???
Hi there, @jimzkys. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing each ..
5:30 pm, March 5, 2020 Technical Issues
EA_Cade replied to How do i phone ea customer sevice
@Zetico0220 How odd. My browser crashed just as I sent that one. Sorry about that! -EA_Cade
7:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Fifa20 carrier mode PS4 crashing at the end of the first season
Hi @Lukipapa84,That's just a general crash error code, you may try fully powercycling the PS4 to resolve it but if that fails you could have a corrupted save file that won't be recoverable. ..
8:00 pm, March 5, 2020 Technical Issues
Lukipapa84 replied to Fifa20 carrier mode PS4 crashing at the end of the first season
How you mean corrupted? So it's just wont work and I lost the whole season?
8:30 pm, March 5, 2020 Technical Issues
ApexCreatures replied to Won’t let me connect to eas fc servers
@EA_Cade I’ve connected via hotspot and it doesn’t seemed to have worked
9:30 pm, March 5, 2020 Technical Issues
EA_Cade replied to Eas fc error
Hi @willyz123,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete the file called Catalog Update and let me know if this persists? -E..
10:00 pm, March 5, 2020 Technical Issues
MAXLD replied to Move Career Mode to new Profile (PC)
Y, this happened to me today. Very annoying. The settings (files) got completely messed up (difficulty settings, control settings, sound sliders to 0, accessibility (brightness/contrast to 0), etc... ..
11:30 pm, March 5, 2020 Technical Issues
jimmarshall replied to Move Career Mode to new Profile (PC)
what is the name of the saved file I should copy, in the event this might happen?
12:30 am, March 6, 2020 Technical Issues
jimzkys replied to Companion app transfers???
This really is the most ridiculous answer!?! Why is it not open from the offset? How many games do I need to play? As I said I don't get time to play as often as I’d like so would have been perfect ..
7:30 am, March 6, 2020 Technical Issues
olly_rocks87 replied to Move Career Mode to new Profile (PC)
@MAXLDThx alot mate!I could solve the problem in a similar way yesterday evening. Just one difference: In my case I did not have the option of loading another career file.Solution: Follow the steps me..
9:30 am, March 6, 2020 Technical Issues
Seroescha replied to Please ban the PC Squad Battles cheaters!
Hey @EA_Darko I would like to report everyone from Top1 to Elite 3 (Squad Battles)... In the link you've posted you cannot even chose FIFA20... It's getting ridiculous with the points you need: 1..
10:30 am, March 6, 2020 Technical Issues
Jleach777 replied to Unstable FPS and speed up lag
Hi Cade, Thanks for coming back to me. I have attached the file. ..
1:00 pm, March 6, 2020 Technical Issues
Johanrafn replied to FIFA 20 - Edit Player LIST OF ISSUES
FIX THIS!!!so frustrating!!!@SunBeaner wrote:- Slightly changed repost, since my previous list was marked as spam. Will delete if/when the other post is reverted to normal, since it was basically..
2:30 pm, March 6, 2020 Technical Issues
JERUSAL3M replied to Squad Battles - PC vs Consoles
@ArturNik17 See elite 1 on PC now 105 mil points . WTF os this
2:30 pm, March 6, 2020 Technical Issues
ArturNik17 replied to Squad Battles - PC vs Consoles
120k points for elite1 while it's 25k in consoles. PC is infested with cheaters and EA doesn't seem to care.Do yourself a favor and quit, I sure did.
3:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to Training Controls
Hi @abstracto9,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
3:00 pm, March 6, 2020 Technical Issues
afcabarca10 replied to Hacked account
@willyz123 my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in an hour. and yess..
3:30 pm, March 6, 2020 Technical Issues
afcabarca10 replied to Hack
@fresnofc17 is your problem resolved? did EAHELP got your players back?
3:30 pm, March 6, 2020 Technical Issues
afcabarca10 replied to Hacked!
Did EAhelp resolved your problem?
3:30 pm, March 6, 2020 Technical Issues
javardola replied to Hacked
Hello all. So this morning when I've entered my ultimate team app on mobile, I've noticed that my acc has been hacked. My High rated players were sold during the night, all my money disappe..
3:30 pm, March 6, 2020 Technical Issues
afcabarca10 replied to Hacked
Did EAHELP to get your players back?
3:30 pm, March 6, 2020 Technical Issues
nyrondly replied to Fifa 20 kit number glitch solved
@VersileHD Seems to work for me too
3:30 pm, March 6, 2020 Technical Issues
afcabarca10 replied to Fifa 20 account hacked
is your case resolved? my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in an ho..
4:00 pm, March 6, 2020 Technical Issues
afcabarca10 replied to I got hacked on fifa 20
is your case resolved? my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in an ho..
4:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to hacked account
Hi @matheusromig,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
4:00 pm, March 6, 2020 Technical Issues
afcabarca10 replied to hacked account
is your case resolved? my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in an ho..
4:00 pm, March 6, 2020 Technical Issues
afcabarca10 replied to Account Hacked, Empty Club
is your case resolved? my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in an ho..
4:00 pm, March 6, 2020 Technical Issues
afcabarca10 replied to Hacked ultimate team
is your case resolved? my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in ..
4:00 pm, March 6, 2020 Technical Issues
afcabarca10 replied to I got hacked
is your case resolved? my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in an ho..
4:30 pm, March 6, 2020 Technical Issues
EA_Aljo replied to Pre order packs
Hi there, @kiewilliams918. The weekly packs only came with pre-order editions. When you upgrade after the game has released, you get all the packs at once.
5:00 pm, March 6, 2020 Technical Issues
EA_Aljo replied to I don’t understand what is going on
Hi there, @CubanFlow_1999, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
5:00 pm, March 6, 2020 Technical Issues
EA_Aljo replied to Required previlage
Hi there, @Ash19971114. This message can occur when either you don't have a current Xbox Live Gold subscription or you've had a communications ban from Microsoft. Can you check both of tho..
5:30 pm, March 6, 2020 Technical Issues
