List Replies

EA_Cade replied to Missing POTM SBC's
Hey all, This is being investigated by the FIFA team at the moment, they've posted the following on Twitter: More information will be posted here as we get it. Thanks. ..
6:30 pm, January 15, 2020 Technical Issues

EA_Cade replied to FIFA20 not responding to control settings
Hi @AMANIAF36,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, January 15, 2020 Technical Issues

EA_Cade replied to Missing TOTY kit after voting the XI
Hi @Proprio_Dina,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, January 15, 2020 Technical Issues

EA_Cade replied to Week 1 Gold CHIP SHOT NOT COUNTING
Hi @fifa12jamesbond,From what I've gathered the ball needs to go over the keeper and directly land in the net, not bounce or roll over it to count. -EA_Cade
7:30 pm, January 15, 2020 Technical Issues

XMBxD replied to Week 1 Gold CHIP SHOT NOT COUNTING
hold lob button untill ball cross line!
8:00 pm, January 15, 2020 Technical Issues

EA_Cade replied to Kit clash on FUT Draft
Hi @mayyy7,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
8:30 pm, January 15, 2020 Technical Issues

MBx09MB replied to Daily objective bug
I experienced this yesterday with headers and volleys and again today with ‘score a goal in survival’.
8:30 pm, January 15, 2020 Technical Issues

coyelt84 replied to Week 1 Gold CHIP SHOT NOT COUNTING
No I've done that several times no joy
9:00 pm, January 15, 2020 Technical Issues

EA_Cade replied to DIRECT X ERROR
Hi @Rapaptus According to your DXDiag you don't meet the minimum requirements for FIFA 20 in the Video Card department so there's not much I can do for you outside recommending a newer car..
9:00 pm, January 15, 2020 Technical Issues

jjhh1979 replied to Daily objective bug
@EA_Aljo I tried today’s objective offline and online. Offline did not work online did work. The objective does not mention it has to be online though. I’m not a fan of playing online, lucky for m..
10:00 pm, January 15, 2020 Technical Issues

samet616128 replied to SERVER PC
@EA_Aljo first of all sorry my english. didn't help.i try everything.1-2 seconds delay in last 1 week
10:30 pm, January 15, 2020 Technical Issues

edmanlee replied to Fifa 20 online lag
I also find EA servers incredibly laggy. Are you sure it's not EA's servers @EA_Darko ?
10:30 pm, January 15, 2020 Technical Issues

edmanlee replied to Fifa 20 broken???
This is the fifa norm. They won't fix it until about 2 months before fifa 21 (go to fifa 19's forums and you'll see a message from them saying they're working on input lag/awful servers, roughly 2 mon..
10:30 pm, January 15, 2020 Technical Issues

jejezman replied to Daily objectives
@Felix95s04 wrong forum ? or misfire from EA's forum itself
11:00 pm, January 15, 2020 Technical Issues

ChiraaKitteh replied to Daily objectives
@EA_CadeHas been happening so often recently.
11:00 pm, January 15, 2020 Technical Issues

EA_Cade replied to Daily objectives
Hi @Felix95s04,You'll need to do this in the Online Friendlies. Not Couch Play. -EA_Cade
11:00 pm, January 15, 2020 Technical Issues

EA_Cade replied to Sorry there has been an error connecting to fifa 20 ultimate team
Hi @Vassilounis,Give it a shot now please. -EA_Cade
11:00 pm, January 15, 2020 Technical Issues

IHoopsI replied to Daily objective bug
It used to work just fine. If it specifically said Online, you knew you had to do it online, but if it didn't specify then it was fine offline. Not sure why it's now no longer working like this. For w..
12:00 am, January 16, 2020 Technical Issues

reallyawesomes replied to FIFA 20 Matches not connecting - hung on opponent squad screen
Hi @EA_Darko I tried everything on the list (more than once, in fact) and it's the same result - offline matches will not connect (Squad Battles matches just hang on the opponent's squad screen, Frien..
12:00 am, January 16, 2020 Technical Issues

v0maru replied to Daily objectives
I experienced the same problem.This objective did not state it was "Online" Other objectives would put "Online"I play 2 single games.Thank you EA
2:30 am, January 16, 2020 Technical Issues

Platino1227 replied to Fifa 20 fut draft bug
@EA_Cade Why would it do that
3:00 am, January 16, 2020 Technical Issues

Soccerking21700 replied to FIFA 20 verification wrong email
@Biblicalman60 how do you fix it
5:30 am, January 16, 2020 Technical Issues

EA_Barry replied to Fifa 20 linking was and twitch account
@conuoha1 Here you go: https://help.ea.com/en-us/help/fifa/ea-sports-fifa-and-twitch/#link-accounts Thanks. -----------------------------------------------..
10:00 am, January 16, 2020 Technical Issues

chicken spik replied to Fifa 20 online lag
@EA_DarkoiI did the troubleshooting but it didn't help. I am also gaining less coins, because I quit an online game twice. Can you please help me?
10:00 am, January 16, 2020 Technical Issues

ieinschoudhary replied to We are sorry but there has been an error connecting to FIFA 20 Ultimate Team
Could you please tell me what was the last thing which you remember doing in the FUT ?
12:30 pm, January 16, 2020 Technical Issues

SupremeRNS replied to FIFA 20 PC - Game ignores "Lock to 60fps" setting
it's a problem with amd cards buddy
12:30 pm, January 16, 2020 Technical Issues

Marighella_1917 replied to FIFA 20 PC - Game ignores "Lock to 60fps" setting
I have the same problem.
12:30 pm, January 16, 2020 Technical Issues

ieinschoudhary replied to Why can’t I login to fifa ultimate team
Could you please tell me what was the last thing which you remember doing in the FUT ?
1:00 pm, January 16, 2020 Technical Issues

Muzz1402 replied to FIFA 20 Crashing on PC
@broCedric this keeps on happening with Fifa on PC. I bought mine last Saturday and i have 3 cases on my EA account right now. Customer service only says to uninstall and install the game again or ask..
2:00 pm, January 16, 2020 Technical Issues

ikbenmikew replied to FIFA 20 Crashing on PC
Same for me, career mode is for the SECOND time unplayable agan. Thank you EA!
2:00 pm, January 16, 2020 Technical Issues

EA_Cade replied to FIFA 20 Crashing on PC
Hi @broCedric,Can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps? ..
2:00 pm, January 16, 2020 Technical Issues

DiscoHond2016 replied to FIFA 20 Crashing on PC
I have the same problem, updated drivers, updated directx, reinstalled entire fifa and origin. Nothing works. Its not on our side, its on your side EA!
2:00 pm, January 16, 2020 Technical Issues

broCedric replied to FIFA 20 Crashing on PC
Hi @EA_Cade, i tried the following: -Update nvdia drivers-Add gaming profile-Change in-game settings-Uninstall and reinstall-Changing directx type And nothing worked, the only new thing..
2:00 pm, January 16, 2020 Technical Issues

ayalhoshan replied to Ultimate team error
@EA_Cade Thank you, he's back🙏🏼
3:30 pm, January 16, 2020 Technical Issues

EA_Barry replied to Unable to login to play fifa
@JoshyBois CAN'T LOG IN TO YOUR EMAIL ADDRESS? If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get ..
3:30 pm, January 16, 2020 Technical Issues

EA_Cade replied to Online competition payouts
Hi @bbeemster591,Your Division Rivals rewards are capped to the highest rank in the division you started that week in if you went from a lower to a higher division. Example: Started the week in Diviso..
4:00 pm, January 16, 2020 Technical Issues

EA_Cade replied to Nintendo switch , fifa20
Hi @jamiezachcal,That usually indicates an underage Nintendo account is linked up with the Origin account. You would need to create an account that's of age to connect online. ..
4:00 pm, January 16, 2020 Technical Issues

EA_Cade replied to Banned club for clubname, can I change it after the ban?
Hi @JelleReus11,Your club name will be changed for you when you reconnect. You will not be able to change it again afterwards. -EA_Cade ..
4:00 pm, January 16, 2020 Technical Issues

EA_Cade replied to Fut champions rewards
Hi @Antakya88,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, January 16, 2020 Technical Issues

EA_Cade replied to verify game files fifa 20
Hi @vulinaa,That's really odd, can you try a full uninstall http://bit.ly/ManualOriginUninstall and then redownload to see if that resolves it? -EA_Cade
4:00 pm, January 16, 2020 Technical Issues

EA_Cade replied to Not able to connect EA servers through FIFA20
Hi @Jona_Kanona_2010,Can I get the PSN ID you're having issues connecting on please? -EA_Cade
4:00 pm, January 16, 2020 Technical Issues

EA_Darko replied to Player gone
Hey @KillCommanderr if you are missing items then I would suggest that you speak with one of our phone or chat support advisers who will be able to advise you further. ..
4:30 pm, January 16, 2020 Technical Issues

EA_Darko replied to UT DISCONNECTION CONSTANTLY(NOT WIFI OR PS4 PROBLEM)
Hey @ibrahimzyad from your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https:..
4:30 pm, January 16, 2020 Technical Issues

Walikk123 replied to Fut connect
I have this same problem on PS4. I was playing draft when servers down.
4:30 pm, January 16, 2020 Technical Issues

MSN_barca_El_ replied to Fut connect
Ea whats up ?? Again problem with connect what happen?
4:30 pm, January 16, 2020 Technical Issues

EA_Darko replied to Connectivity to Servers.
Hey @MaichM_keny if you are seeing issues with connection then it may be a case that you are having issues with your connection. I would suggest taking a look at our Connection troubleshooting st..
4:30 pm, January 16, 2020 Technical Issues

EA_Cade replied to Online unavailable?
Hi @Thorison_7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:30 pm, January 16, 2020 Technical Issues

EA_Cade replied to Block transfer market
Hi @broodlee1,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade
4:30 pm, January 16, 2020 Technical Issues