List Replies
EA_Darko replied to Lost packs
Hey @Acazzz07 for any missing items you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live support at..
1:30 pm, April 8, 2020 Technical Issues
Cheez3y replied to Unable to connect to EA Servers (PC)
Hey @EA_Darko , I've already tried all the solutions mentioned with no success. I don't think it is a connection issue, since my internet is working fine and I can still play Apex Legends. I..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Unable to connect to EA Servers (PC)
Hey @Cheez3y if you continue to see this then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
1:30 pm, April 8, 2020 Technical Issues
ashmank23 replied to Fifa 20 ultimate team
It was problem with the inconsistent ping rate. Had to be fixed within the router login that my ISP helped with. Thanks though.
12:00 pm, April 8, 2020 Technical Issues
darko_batman replied to Can't play online with friends (FIFA 2020 PC)
First of all thank you for your fast reply. I am not sure that NAT could be the problem here, because I can play with that friend CO-OP season, both of us can play 1 vs 1 online game with others ..
11:00 am, April 8, 2020 Technical Issues
passing_tact replied to Ping 8ms, download speed 100Mbps, upload 100Mbps, Fifa20: getting disconnected
Hi It seems to be better now. I faced this problem last month.I have a Fibre cable connection.I will let you know if I face this again but yes last month was difficult in terms of connectiv..
10:30 am, April 8, 2020 Technical Issues
passing_tact replied to Way The game plays
@stingbean2I think with update 14, They have degraded the quality of gameplay as well . They wanted to make the game feel a bit quick but doing so made the game less tactical and more succumbed to cir..
10:30 am, April 8, 2020 Technical Issues
stingbean2 replied to Way The game plays
mate it’s happening more now and the game is being so unrealistic plz acc get someone to sort it out I don’t wanna sound salty or get banned but it’s acc getting worse the goalkeeper will not st..
10:30 am, April 8, 2020 Technical Issues
waqypaqy replied to Online button press delay/input lag
@EA_Cade hi. Thanks for the response. I changed the PS4's DNS settings to CloudFlare's one (1.1.1.1) and unfortunately it's not made any difference.I played a few games of Pro Clubs with my previously..
10:00 am, April 8, 2020 Technical Issues
evans1103 replied to Slow gameplay
@Guteekk93 Hi, I suffer exactly the same. Was working fine up until Sunday. Ping per game is 20Ms and latency is 22. When I play the game now it’s the worst delay, players feel like they are in sand..
8:30 am, April 8, 2020 Technical Issues
kartavya123 replied to Lost player's
I did, it's been 24 hours and I haven't gotten any replies. I'm worried, will they not give my players back? What should I be expecting here. It's a lot of effort
8:00 am, April 8, 2020 Technical Issues
kartavya123 replied to My squad players lost
@Guiletto did u get back ur players?
8:00 am, April 8, 2020 Technical Issues
kartavya123 replied to 8 Days later and still havent got my players back
@zRensen17 i am facing the same issue, cant believe the state of this game anymore.
8:00 am, April 8, 2020 Technical Issues
drhooshang replied to I cant play co op season with friend
any bodyyyy????
5:00 am, April 8, 2020 Technical Issues
SKYRIDER581996 replied to Bakayoko Objective not counting
Same here. Can anyone explain?
4:00 am, April 8, 2020 Technical Issues
Durrty26 replied to Player Career Mode - Changing Role in Edit Pro not working
Hi @EA_Cade, @Zachyxt, It also happens to cpu players on your team in player Career mode as well. A left winger got hurt on my team and when he came back from injury the manager p..
2:30 am, April 8, 2020 Technical Issues
BigBadPizza1323 replied to Account Connection
Cheers for the response just sent off my email. Thanks for the help.
2:00 am, April 8, 2020 Technical Issues
kermz_2 replied to Verification code
I did this, got a reply from “Aman” on 3/31/20 with instructions to disable my consoles privacy settings so he can send me a code to verify my console. I did just that and replied the same day... ..
1:30 am, April 8, 2020 Technical Issues
FaTDeViL07 replied to why cant I play online friendlies using mobile hotspot in my PS4?
@Soodmiester I had the same problem. Everything else works but not the online friendlies.
1:00 am, April 8, 2020 Technical Issues
paullijt replied to Stamina drain bug
It started for me after today's update
12:30 am, April 8, 2020 Technical Issues
AdzfarShukry replied to Stuck on connecting to the server
Thanks for the reply, PSN is AdzfarShukry
12:30 am, April 8, 2020 Technical Issues
stuartduff replied to No response from EA Support for Open Help Case since March 29th
@EA_Cade Personally working within Technical Support for large technology company I think this could be one of the most infuriating and worst replies I have personally experienced with regards to a cu..
12:00 am, April 8, 2020 Technical Issues
Dylanmac6788 replied to FUT 20 cannot connect
“We are sorry but there has been an error connecting to FIFA 20 Ultimate Team“ @EA_Cade I am having the same problem initialised my PS4 I have reset my router and still nothing it is onl..
12:00 am, April 8, 2020 Technical Issues
thesneakywolf replied to Hacked account
Happened to me got hacked email got changed must’ve talked to about 17 different ea advisors and finally managed to get my account secured again. My account got put under investigation as i lost 1.4..
11:30 pm, April 7, 2020 Technical Issues
rickgus replied to BEING KICKED OFF THE EA SERVERS FOR NO * REASON
Not your fault man, probably getting booted off by your opponent. This has happened to me multiple times and only at the end of games. Ea will make you think it is your internet, but it is not. They d..
11:00 pm, April 7, 2020 Technical Issues
Padlo07 replied to Stuck on connecting to the server
I'm having the same issue on PS4
10:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 conection
Hi @leonmesar,You have an Account issue that's preventing you from connecting - for this account issue you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for ..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to I can't login into my old ea account
Hi @captainsb9000,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Squad turned into concept squad and cant undo..
Hi @stroobz,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 7, 2020 Technical Issues
ricocarbs replied to Game won't load
Hey, It worked!, I'm IN... Thanks a lot
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Ban Length
Hi @Joshiemw,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Big problem
Hi @d7oomdh2121,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 7, 2020 Technical Issues
minhaz_ador replied to PS4 fifa 20 opponent has left the match
did you find any solution??? i have the same issue
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to FIFA DID NOT GIVE MY PACKS
Hi @FB1907KAAN1998,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 7, 2020 Technical Issues
deltupper replied to FUT champions disconnections
@EA_AljoThanks for the response. I have changed the DNS tested both solutions, nothing changes, also I change the wire (tested a new one). Nothing changes, ping still 160ms aprox. I understad that pin..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 ultimate team
Hi @ashmank23,I'm not showing anything wrong with your account that would prevent you from connecting. Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at al..
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Online button press delay/input lag
Hi @waqypaqy,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
9:30 pm, April 7, 2020 Technical Issues
fadombam514 replied to BEING KICKED OFF THE EA SERVERS FOR NO * REASON
It has happened on consecutive weekends - usually after penalty shootout wins and I am returned to the home screen without being disconnected. The feeling is I am punished for winning in a penalty sho..
9:30 pm, April 7, 2020 Technical Issues
Galatasarayy98 replied to FIFA LAGGING SAME MINUTE EVERY GAME
It didnt work, any other suggestions?
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 team has been hacked
Hi @200000000956,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fut 20 players are getting tired early
Hi @mtylmz12,Are you using the Overload Ball Side tactic? -EA Cade
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Stuck on connecting to the server
Hi @AdzfarShukry,Sorry to hear it. What system is this on? Can I get your Gamertag/PSN ID? -EA Cade
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Stamina drain bug
Hi @isamFUT,Are you using the Overload Ball Side tactic? -EA Cade
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Can’t link ea to psn because I don’t receive security code email
Hi @jordiramos2,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to No response from EA Support for Open Help Case since March 29th
Hi @stuartduff,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to FIFA 20 PS4 incorrect email address
Hi @Flamefun,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Game won't load
Hi @ricocarbs,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to My FIFA 20 career mode does not save my goals and assists
Hi @adam0931,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
9:00 pm, April 7, 2020 Technical Issues
ZMitchxll replied to Ajax juventus SBC not working
@EA_Cade Sure
9:00 pm, April 7, 2020 Technical Issues
