List Replies
alas3ad replied to I my fut champion rewards did not appear
I’m on gold 1 and I didn’t receive my rewards. Anyone has the same issue?
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to I cant connect to ea survers
Hi @jkeane54321,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me..
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Can't connect to ea server after updating PS4 version 7.50
Hi @naveed007777,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Fifa 20 Crashing on Online matches, Pc
Hi @victorrulian,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this..
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to trade ban
Hi @RadhaKrishna108,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Save data
Hi @Eives12345678,What system are you playing on? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to " You are not actively playing the game " Fifa 20
Hi @alizafar1994,Can you try playing a Squad Battle and then going back to an online mode and let me know if this persists? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Barry replied to " You are not actively playing the game " Fifa 20
@alizafar1994 Assuming you are on Xbox, can you try the following steps please? https://answers.ea.com/t5/Technical-Issues/Fur-champs/m-p/8333595#M13754
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Can`t launch my brand new FIFA 20
Hi @Axs1471Sxa3191,FIFA 20 doesn't come in a 6 DVD package, can you show me a picture of what you purchased? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to origin
Hi @Lauritsacc3,What happens when you try to connect them? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to FUT Companion Update: Transfer Market Not Working
Hi @djgroves3,Can you try these steps please http://bit.ly/IOS_TS and let me know if the error persists? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to I bought a player on the transfer market and they are missing
Hey @max_hannah04 have you check your unassigned pile and club for the item? If you cannot locate the item then you will need to speak with one of our chat support advisers who w..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to WL rewards
Great to hear that it is sorted @clubjarne. Darko
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Gameplay is too slow because of EA Servers!
Hey @nero_zahin19 your UO Trace is showing issues with connection, you have some very high ping times well before you reach the EA servers. I would suggest taking a look at our Connec..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to fifa 20 switch online error
Hey @dcho1994pro for issues with connection I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troub..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Fifa20 companion causing connection problems on ps4
For issues with connection @Willis5555555555 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-trou..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to i dont get an confirmation mail
Hey @Trivion2390 for an account based issue such as this you will need to speak with one of our chat support advisers who will be able to advise you further. You can contac..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Failed EA server connection
Hey @Cherichi18 that it works with your phone set as a hotspot but not your home network points to a network or ISP issue. I would suggest taking a look at our Connection troubleshoot..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Error in Transfer Market
Hey @INubIsOn are you having this issue on the app or on your console/PC? Darko
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Game wont connect to EA servers ..
Hey @miiikehendoe if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help...
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to EA Live Chat not working
Hey @sge_modeste27 you can contact our live support at help.ea.com. To speak with a chat adviser: Click on your product Origin Then select 'PC Manage my Account' Can't log ..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Hacked account
Hey @matty31289 the best thing to do is to speak with one of our chat support advisers who will be able to advise you further. You can contact our live support at help..
1:30 pm, April 16, 2020 Technical Issues
Ibraaahhhiiimmmm replied to Can't play online with friends (FIFA 2020 PC)
I have the same problem too
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to wrong email address
Hey @itszxlaura if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://he..
1:00 pm, April 16, 2020 Technical Issues
EA_Darko replied to Fifa Crashing on FUT - PS4
Hey @Mrbrad1986 this is a PS4 error advising you of corrupt data. The best thing to do is to reinstall the game. Darko
1:00 pm, April 16, 2020 Technical Issues
EA_Darko replied to Unable to retrieve account information. Please try again
Sorry for not seeing this sooner @Afshin_Mutd, from your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting st..
1:00 pm, April 16, 2020 Technical Issues
yas_653 replied to Missing content players were sold but i never sold them lost all my coins
@EA_Darko I have just went on to my account to find that on the transfer target that 3 fut birthday Guitan players were bought even though i never bought them
1:00 pm, April 16, 2020 Technical Issues
EA_Darko replied to Missing content players were sold but i never sold them lost all my coins
Hey @yas_653 you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live support at help.ea.com. ..
1:00 pm, April 16, 2020 Technical Issues
Venus10000 replied to FIFA 2020 CAN'T PLAY ONLINE
The problem is that i speak with support of EA FIFA2020 I answer some question he told me that my internet works fine. The thing is that i playing many games online eFootball 2020, Leauge o..
1:00 pm, April 16, 2020 Technical Issues
EA_Darko replied to FIFA 2020 CAN'T PLAY ONLINE
Hey @Venus10000 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
1:00 pm, April 16, 2020 Technical Issues
lkecha replied to The connection to your opponent has been lost- fifa 20
still the same problem for me : (
1:00 pm, April 16, 2020 Technical Issues
Mrbrad1986 replied to Fifa Crashing on FUT - PS4
To follow on... I've tried deleting and reinstalling fifa, it's done nothing
12:00 pm, April 16, 2020 Technical Issues
mdpeters21 replied to Can’t connect
EVERY TIME I LOAD UP FIFA IT ASKS FOR A VERIFICATION CODE TO AN EMAIL I HAVE NEVER SEEN BEFORE. WHY CANT I LOAD FIFA? It’s been Months!!!! I need help. EA you suck for being 0 help and having this b..
12:00 pm, April 16, 2020 Technical Issues
SRMR101 replied to No Support Channels available
I cant reach any support channels either, must be an issue with them
11:30 am, April 16, 2020 Technical Issues
EA_Barry replied to Can’t connect
@cisco_phrunk If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more ..
11:30 am, April 16, 2020 Technical Issues
Afshin_Mutd replied to Unable to retrieve account information. Please try again
NO answer yet after 5 day. i am depressd. playing fifa was unbelievebale to me during unemployment because of corona virus. if i had money i have never ask you to back my account because i havent a ri..
11:30 am, April 16, 2020 Technical Issues
marcelo0110 replied to from xbox to ps4
@EA_Cade So there is no chance to get my team back?
10:00 am, April 16, 2020 Technical Issues
JMOP123 replied to Captcha puzzle
Today I was sniping players and then I got kicked out of ultimate team and the game started asking me to do the capatcha challenge so I tried it but every time I completed the challenge it said ..
10:00 am, April 16, 2020 Technical Issues
KisWentz replied to Lost two draft tokens
Same for me, crashed during the third match, while I had the lead, when I reopened the game I received a 0:3 lost. EA support told me the same... thanks for the “help” ..
9:00 am, April 16, 2020 Technical Issues
Itzmalino_YT replied to Lost two draft tokens
since fifa was down yesterday and earlier this day (at least for me) i could not qualify for my first time weekend league and since i am not that good i need to grind like 5 hours and than maybe i can..
9:00 am, April 16, 2020 Technical Issues
clubjarne replied to WL rewards
@clubjarne I cant claim them
8:30 am, April 16, 2020 Technical Issues
EA_Darko replied to fifa 20 gives me error
Hey @Txrez can I ask on what platform you are seeing this and if you can share the full error message that you are seeing? Darko
8:00 am, April 16, 2020 Technical Issues
nero_zahin19 replied to Gameplay is too slow because of EA Servers!
@m47_zet I am really disappointed with the gameplay. Maybe this is happening because of the servers. I really hope that EA will look into the server issues!
8:00 am, April 16, 2020 Technical Issues
pricegds replied to I my fut champion rewards did not appear
@massimogeneral97 Yes this happened to me too do you know how to resolve this ?
8:00 am, April 16, 2020 Technical Issues
TobyIrving68 replied to I my fut champion rewards did not appear
This has also happened to me. I achieved gold 3 and I have been given no rewards. Typical EA.
8:00 am, April 16, 2020 Technical Issues
massimogeneral97 replied to I my fut champion rewards did not appear
Same thing happened to me. I got my div rivals rewards, but fut champs rewards won't show up anywhere?
8:00 am, April 16, 2020 Technical Issues
marcamu1 replied to Can't play online with friends (FIFA 2020 PC)
Hi Darko, I played with double NAT configuration some months ago but now it is not possible (I am not sure that NAT setting is the problem). I followed some guides to open all ports that XBO..
8:00 am, April 16, 2020 Technical Issues
7-DREADFUL-7 replied to Disable account and no answer from EA help team
@7-DREADFUL-7 Forget to say: that is FIFA 20 Ultimate team
7:30 am, April 16, 2020 Technical Issues
Paulyd0044c replied to The ea servers ar unable to process my request fifa 20
I 100% agree that the EA support are unhelpful and do not provide any actual support for the issue. So, I can access the game, I have 300mb/s down and 160mb/s up, a wired connection and perfect ..
6:30 am, April 16, 2020 Technical Issues
