List Replies
EA_Cade replied to Account hacked, 10 million coin team gone, Slow response time on Origin
Hi @Klak1nn,What do you mean by "Someone at EA warned me that my account was getting hacked and exchanged e-mails with me"?Are you saying that we reached out to you before you contacted us via the hel..
5:30 pm, April 17, 2020 Technical Issues
jmwitteveen replied to Unable to Authenticate on FIFA 20 - WRONG EMAIL
@W00FY_C Yeah Ive deleted the game, Re-installed it but in still getting someone else's email address at the authentication screen. All EA says is to recover my account but my account is fine. ITS INF..
5:30 pm, April 17, 2020 Technical Issues
WALT0N99 replied to Unable to reach you Support
I can’t get hold of any advisors either what a joke
5:00 pm, April 17, 2020 Technical Issues
nizarsan replied to Error connecting to fifa 20 ultimate team.
@EA_Cade I am having the same problem my game freezes when trying to connect to EA servers
5:00 pm, April 17, 2020 Technical Issues
Zameer56 replied to Error connecting to fifa 20 ultimate team.
@EA_Cade thank you for your response. I will do that for you but I wonder since my brother is able to access his fut on the same playstation and wifi network if maybe the problem lies with my account...
5:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to FIFA 20 Bug in champions or career mode
Hi @raulespurz,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this p..
4:30 pm, April 17, 2020 Technical Issues
crispoolp replied to Losing Connection to EA Servers resulting in losses on record 1/3 times (Fifa20)
Hello @DiggaG6102. This is Battlefield 4 board. If you need assistance please check FIFA 20 Board. Have you tried rebooting your wifi router yet? Try unplugging it for a minute an..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Poor gsme play xbox fifa20
Hi @davegill123,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Activating German in FIFA 20 in North America
Hi @kingfisher1325,You'll have the language options made available in your region, as you're in Canada you'll not have German available. -EA Cade
4:30 pm, April 17, 2020 Technical Issues
walt0n99 replied to Unable to reach you Support
I can’t get hold of any advisors either what a joke
4:30 pm, April 17, 2020 Technical Issues
titopouchka replied to Unable to reach you Support
Here you go.Apparently the issue is known and you will communicate "soon" about it for compensation. ..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Unable to reach you Support
Hi @titopouchka,Sorry to hear it. You can share them here if you like. -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Error connecting to fifa 20 ultimate team.
Hi @Zameer56,Please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem. ..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Will I be able to play FIFA 20 with keyboard in PS4?
Hi @INTER_TAREK,I do not believe that PS4 will natively allow you to control FIFA 20 with a mouse/keyboard. -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FUT not being available try again later
Hi @johnny9019,You have an account issue blocking you from connecting at the moment - please reach out to us at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp so we can resolve this for you. ..
4:30 pm, April 17, 2020 Technical Issues
kpmurphy94 replied to My account is invalid
when i start up fifa it comes up with a screen saying my account is invalid. I was playing yesterday so i dont know why this has happened
4:30 pm, April 17, 2020 Technical Issues
William2k16 replied to My account is invalid
VERY ANNOYED ATM Fifa 20 XBOX hello, can someone help me here?, ive just tried to go on pro clubs and i get onto fifa and it says "This account is invalid. Please visit ea for mor..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Server is trash
Hi @terrencechan0407,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Lost Connection when opponent left
Hi @TaimPlace,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FIFA 20 ONLINE SEASONS CONSISTENT LAG
Hi @Gilloociraptor,If you look at hop 6 on your UO Trace you shoot up 100ms and you lose 10% of the data sent. This is happening before you reach EA servers, I would share these results with your ISP...
4:00 pm, April 17, 2020 Technical Issues
Zameer56 replied to Error connecting to FIFA Ultimate Team
@EA_Cade Hello. I’ve seen you help a few people with this problem. I’ve tried all troubleshooting steps and even spoken to 7 consultants on the EA help live chat. It’s been 3 days now. Can you p..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Online conection error
Hi @shumy900,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT o..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Game froze at full time after winning
Hi @cataq112,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
4:00 pm, April 17, 2020 Technical Issues
elchikitovivas replied to Arango
If you need some evidence! jajjajaa Thanks a lot.https://www.youtube.com/watch?v=8b-xyUMtqy0. Bundesliga channel. Juan Arango Special.https://www.youtube.com/watch?v=NIHxD9Fz5Ic. Vs Real Madrid &..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to My fifa 20 is stuck on loading screen after I updated it
Hey all, Is this still happening? -EA Cade
4:00 pm, April 17, 2020 Technical Issues
vssharma556 replied to My fifa 20 is stuck on loading screen after I updated it
I am unable to connect to EA servers after new Playstation update, it will only connect after making several attempts, even then the connection is very poor and is not stable. The connection is fine w..
4:00 pm, April 17, 2020 Technical Issues
akr-k1901 replied to Fifa 20 crashing when entering match on pro clubs
still nothing changed
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to fifa 20 screen freezez when connecting to ea servers
Hi @W12GUNNER,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to My account is invalid
Hey all, For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Servers are trash
Hi @abdo1771974,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to fifa 20 draft
Hi @hxxb,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. Yo..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to I’d name not the same as Ea sport log in
Hi @nonameboys85,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FUT servers kicking offline
Hi @TingTong1968,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to hac
Hi @alex35rza,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to No commentary
Hi @Bradhuang05,Did this just start or have you never heard the commentary? -EA Cade
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Error connecting to FIFA Ultimate Team
Hi @VerruckterHund,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
3:30 pm, April 17, 2020 Technical Issues
WALT0N99 replied to My account is invalid
can anybody help me... I played FIFA 20 yesterday absolutely fine, and today I tried to play again and my account is apparently invalid. I’ve contacted an advisor and wasn’t helpful, does anyone k..
3:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Arango
Hi @elchikitovivas,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread
3:00 pm, April 17, 2020 Technical Issues
titopouchka replied to Randomly disconnected in division rivals matches
@UTon007 Same on PS4
3:00 pm, April 17, 2020 Technical Issues
UTon007 replied to Randomly disconnected in division rivals matches
I am on PC and have been having this since yesterday. Same thing happened in FUT champs as well.
3:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to EMERGENCY HELP
Hi @cankocayasss,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
3:00 pm, April 17, 2020 Technical Issues
devildfor replied to Division 10 joys
@devildfor An now your servers are down again pfffft
3:00 pm, April 17, 2020 Technical Issues
walt0n99 replied to My account is invalid
can anybody help me... I played FIFA 20 yesterday absolutely fine, and today I tried to play again and my account is apparently invalid. I’ve contacted an advisor and wasn’t helpful, does anyone k..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Can’t get in contact to ea help desk
Hi @Kj_Huey0320,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Randomly disconnected in division rivals matches
Hi @UTon007,Sorry to hear it. What system is this happening on? -EA Cade
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Xbox Controller random movement and freezing
Hi @El_Yeti_Cubano,We do support Microsoft made Xbox One and 360 controllers on PC, I'm not seeing any similar reports of this behavior however.Have you tried updating the driver for the controller? ..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA servers
Hi @VerruckterHund,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to PLEASE HELP ME EA!!!!!!!!
Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
2:30 pm, April 17, 2020 Technical Issues
EA_Barry replied to My acount got hacked
@0256763467423 Please see the following link for steps to take, thanks. https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/ ..
2:00 pm, April 17, 2020 Technical Issues
grabope9 replied to FUT CHAMPIONS WIN
I experienced similar thing but I got worse outcome. I was leading 6-4 in 81st minute in FUT Champions and I was logged out and got a message that I will have coin reductions and so on. Like the messa..
1:30 pm, April 17, 2020 Technical Issues
