List Replies
Klak1nn replied to Account hacked 11 days ago still cant get any help.
@EA_Aljo Hi there, i know im constantly resuming it. Thats because im being told form EAhelp on twitter among others that the only way to get some help is to start a live chat, i have been trying..
4:00 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Ea servers
Hi there, @gladiuspagurus. This isn't something we have compensation available for, but we can go through some connection troubleshooting. We should do that if you're frequently disconnect..
4:00 pm, April 23, 2020 Technical Issues
Darakjian11 replied to My fifa 20 is stuck on loading screen after I updated it
I have the same issue.. Everything takes time to load and gives error from time to time.. Its been like for a week now.. Whats the issue??
4:00 pm, April 23, 2020 Technical Issues
gonzagz3 replied to Connect to ea servers
Hey mtaranto0089, I have exactly the same issue. I still do not have it solved.May I ask, did you purchase an actual FIFA hard copy or a digital download?If digital download, was it through..
4:00 pm, April 23, 2020 Technical Issues
SleepiestBear98 replied to FIFA 20 Crashes after black screen on startup [pc]
Thanks for getting back to me so quick, my display is definitely connected to my video card.
4:00 pm, April 23, 2020 Technical Issues
krist52 replied to Disconnecting from EA servers continiously
Hello,I have the same problem. I am disconnected regularly and therefore it counts me lost match.EA has an answer to give us?I don't have a connection problem with other games.Whether I'm in solo mode..
3:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Unable to connect to Ultimate Team in FIFA20
Hi there, @jujubeefrtwin Your UO Trace is showing some very high worst ping times. That can cause you to lag and disconnect, but you should still be able to connect to FUT. I'd like you to..
3:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Account hacked 11 days ago still cant get any help.
Hi there, @Klak1nn. The reason your case is getting resolved is that you're constantly resuming it to ask for an update. This pulls it out of the queue so an advisor won't see it. Then, af..
3:30 pm, April 23, 2020 Technical Issues
giovanni_cuomo1 replied to Fut champions rewards
I don't take me Fut Champions rewards because It don't appear, so i take only my divisione rivals rewards
3:00 pm, April 23, 2020 Technical Issues
EA_Barry replied to I need help
@TommySalami9618 We do not currently have phone support available, please see the following post for info on our support capabilities and changes during the pandemic. https://answe..
2:30 pm, April 23, 2020 Technical Issues
EA_Barry replied to FIFA 20 Crashes after black screen on startup [pc]
@SleepiestBear98 Check to make sure your display is connected to your video card and not the video output of your motherboard. Thanks.
2:00 pm, April 23, 2020 Technical Issues
Riis35 replied to Disconnecting from EA servers continiously
It seems nobody is going to help us. It is really annoying to wouldn't be able to play.
12:00 pm, April 23, 2020 Technical Issues
Johnleahy replied to Chat
Thank you but going on that page is so unhelpful I have sent message via tweeter hopefully will get sorted. Do you know how to change the email as my email address is incorrect and don’t no ho..
10:30 am, April 23, 2020 Technical Issues
steamspeedy022 replied to Account hacked. Please help
So I contacted with EA by live chat on 14th April. Employee said : "I got the approval of getting back your content. But the value of that player you lost is very high and beyond my limitation so..
10:00 am, April 23, 2020 Technical Issues
SeaRs_GS replied to Disconnecting from EA servers continiously
i've been having the same problem for almost 3 weeks. i did everything. nothing changed. talking to ea by live chat everyday they do nothing just standart steps. don't know what to do. and i'm sure it..
10:00 am, April 23, 2020 Technical Issues
lucasbailey400 replied to PSN account ineligible
Mines now sorted turns out the email address i was using was closed down by aol, filled in a request to change email, once that was done I reset password and I'm now able to get on my FUT.
9:30 am, April 23, 2020 Technical Issues
TurtBerzerk replied to PSN account ineligible
@EA_Barry this is happening to me and I am one level away from completing my Apex season 4 battlepass i tried ea support on twitter but it seems like nobody wants to help me and most of my games are f..
9:30 am, April 23, 2020 Technical Issues
NickIsSoSick7 replied to Why am I not getting skill points on clubs FIFA 20 all I play is league games
I got the game a week ago , I started playing pro clubs and I was wondering how to get skill points so I started doing research I saw that you get 15 right when you make your character and then you ge..
9:00 am, April 23, 2020 Technical Issues
adr3naljn replied to Fut champions rewards
@Yusufx19 Same here. Without it I can’t redeem the access to te next wl. Like always GG EA 😂
8:00 am, April 23, 2020 Technical Issues
nirmzskibopz replied to We are sorry but there has been an error connecting to fifa 20 ultimate team
Im having the same issue.. no help.. no solutions... i've spent 1000s on this game... WHYYY!!
1:30 am, April 23, 2020 Technical Issues
begleyAFC replied to Online Seasons Freeze
@EA_Cade Tried that same result
10:30 pm, April 22, 2020 Technical Issues
MEIKLE3 replied to Can't complete FUT Friendlies objective
I can't get a video I've just completed it, I had to take the games into penalties and It registered the goals for the three games. View i..
9:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to SOMEONE FROM EA HELP ME!
Hi @CarpyMELEG,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
9:30 pm, April 22, 2020 Technical Issues
liziyang1110 replied to FIFA 20 - SPEEDUP LAG , I HAVE TRIED EVERYTHING EA HAVE TOLD ME BUT STILL LAGS!!
Same here. I have been playing FUT since 16 and not like this before. The fifa 20 is the worse I've ever experienced. Tested the internet connection on PS4 and a 40Mbps down and upload speed. Not sure..
9:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to Online Seasons Freeze
Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
9:30 pm, April 22, 2020 Technical Issues
r1ntoul replied to EA has banned contact
You'd think they'd be a little more professional than this, just a bunch of overpaid children doing nothing all day. Absolutely useless. A chocolate teapot is more useful than EA advisors. One quick g..
9:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to Chat
Hi @Johnleahy,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
8:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to Fifa ultimate team players
Hi @Dazlayla15,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, April 22, 2020 Technical Issues
benlang32 replied to Fifa 20 Pc - kicked for switching focus
Cheers mate,I’ll give it a try! I’ve already uninstalled Fifa just to see if that helps. Thank god it didn’t start doing this while champs was on.
8:00 pm, April 22, 2020 Technical Issues
jaybarks replied to Fifa 20 Pc - kicked for switching focus
Had the same problem since last night gave me a headache mate. Tried all the suggestions for ea help and what I could find online. Disabled all notifications in windows. But what worked for me in the ..
8:00 pm, April 22, 2020 Technical Issues
colinbo replied to ps4 “you enter a blocked screen” Can’t connect to servers
Hi Cade, same issue here & it asks for verification to EA account but gives me random email address that i cannot de-selectCan you help?
7:30 pm, April 22, 2020 Technical Issues
HlTLERlSGOD replied to Game keeps crashing on PC
@HlTLERlSGOD EDIT: I apologize for the name, a friend changed it to this. Have changed it on Origin, don't know why it is not changed here as well.
7:30 pm, April 22, 2020 Technical Issues
Zlatan1101 replied to Every mode except UT broken
@TheLegendarii_8 Try champions league it crashes. Try custom tournament it crashes. But again, nobody seems to care.Those two modes are broken since the release of the game
7:00 pm, April 22, 2020 Technical Issues
makingtst replied to Online play - Required privilege issue
This did not solve the issue for me.
7:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to Can't complete FUT Friendlies objective
Hi @MEIKLE3,That's odd, can you get us a video of this by any chance so I can get this looked at? -EA Cade
6:30 pm, April 22, 2020 Technical Issues
NickIsSoSick7 replied to I Haven’t received one skill point I need a community manager
@EA_Cade please help
6:30 pm, April 22, 2020 Technical Issues
EA_Aljo replied to Online
Hi there, @richgang828. That message is coming from Xbox, not from us. You'll need to contact their support at xbox.com to find out why you're being told to get another Xbox Live gold subs..
6:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to I received wrong version of player.
Hi @BeaucoupIII,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 22, 2020 Technical Issues
oliverdukes2008 replied to Webapp/companion FIFA 20 says I don't have a FUT club?
Were is account settings
5:30 pm, April 22, 2020 Technical Issues
TheLegendarii_8 replied to Every mode except UT broken
Thanks for getting back to me @EA_Cade After trying both of the methods you have suggested, unfortunately the problem is still persisting.
5:30 pm, April 22, 2020 Technical Issues
dvfataleden replied to FUT 20 disconnect since>2 days
It seems working since 1 hour, but the worst its we don't have a com. from EA - a little mail can be appreciated About Hotspot I have the same problem on my mobile App from the 4G so it isn't my..
4:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to Every mode except UT broken
Hi @TheLegendarii_8,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then le..
4:00 pm, April 22, 2020 Technical Issues
general-mps replied to FIFA Auto Starting
we are waiting for a fix, update be nice
3:30 pm, April 22, 2020 Technical Issues
canerkaleagasi replied to FIFA 20 Play Online
@EA_Cade Yes, but when we can’t play each other we think that’s the friendlies rule and buy another one fifa for my friend.
3:30 pm, April 22, 2020 Technical Issues
brentonphill84 replied to Xp not registering
Thabks mate, I have tried, not getting an option for live chat
3:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to FIFA 20 Play Online
Hi @canerkaleagasi,Are you referring to Friendlies? -EA Cade
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to Xp not registering
Hi @brentonphill84,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to FUT 20 disconnect since>2 days
Hi @dvfataleden,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? -EA Cade
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to PS4 FIFA 20 Pro Clubs LAN keeps crashing
Hi @CDPP1112,Can you try setting a Static IP address to both consoles and let me know if this persists? -EA Cade
3:00 pm, April 22, 2020 Technical Issues
general-mps replied to Disconeting
many people having this issue, lots of threads . it is an origin client issue, was all ok before the update . There is not really a lot you can do , there is a work around in another thread , bu..
2:30 pm, April 22, 2020 Technical Issues
