List Replies
EA_Cade replied to Transferring Ultimate Team account to different Xbox?
Hi @AvivChelsea65,FIFA progress is locked to the account it was earned on I'm afraid, we have no way of transferring it to a different gamertag. -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Pro clubs season
Hi @aguero916,Can the group leader press the R1/RB button in the lobby to cycle over to the settings tab and change "Cup match" to "League match"? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to No sound
Hi @georggy-boy,If everything in the FIFA settings is unmuted do you have your console set to Stereo Uncompressed in the audio settings? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Rivals wins didn't give me champs points
Hi @CptDerpy738,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Mid Icon SBC
Hi @shayadoje777,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champ disconnected
Hi @Bustyballers,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to squads aren't saving
Hi @dougieboiiii,Did you disconnect from your last game on the console? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Ea Server improving
Hi @Petyesz117,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champions qualification not working
Hi @Lu-tess92,Can you play games? If you registered within the 24 hour grace period you should still be able to play. -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to The email attached to my account in the game isn’t mine? What do I do?
Hi @mikkelahlerrr,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
2:30 pm, May 2, 2020 Technical Issues
temem1989 replied to My fifa 20 is getting stuck at downloading and applying squads for too long
@EA_Cade sorry it took a while to respond. Its been happening on my ps4
2:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Community TOTSSF SBC Player Pack Issue
Hi @Darghin23,I'm showing that you got that from an 83+ upgrade pack, not the TOTSSF SBC pack. -EA Cade
2:00 pm, May 2, 2020 Technical Issues
dztrk replied to Fut champs wins not counting
Well speaking as data scientist and senior developer. This answer is just as * as your servers. Cmon spend that crazy money earned on some R&D and stop fooling millions of kids.
2:00 pm, May 2, 2020 Technical Issues
Thegreatpotatozz replied to Fifa 20 Transfer market on companion app
i mean all players are facing this issue , and Ea is not doing anything about, Ea doesnt care for their players this is the end of it. @EA_Aljo ?
8:00 am, May 2, 2020 Technical Issues
MichaelCorkery96 replied to Stuck after opponent quit
@cr7chem19 Its now the 2nd of May and it's still not fixed! Most important champs of the year and I'm stuck looking at the stadium after going 3-0 up
2:00 am, May 2, 2020 Technical Issues
aenarathip replied to My account was hacked
@EA_Barry thank you for advising
1:30 am, May 2, 2020 Technical Issues
530xd replied to Disconnected during a game - lost rewards
ask the losing player why and if he disconnected? its a cheat.We get penalised but I dont know what happens to the losing part.
11:30 pm, May 1, 2020 Technical Issues
JoshRobertsonnn9 replied to Can’t log into companion
@EA_Cade It says the file is too large is there an email address I can send it too?
10:30 pm, May 1, 2020 Technical Issues
dj_hamoudi replied to Fouls need fixing/glitch
And this was a flagged foul when my first contact was the ball ..
10:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Game crashes FIFA 20 PC
Hi @mexynuke,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
9:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can’t log into companion
Hi @JoshRobertsonnn9,Can you show a screenshot of what you're seeing? -EA Cade
9:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Took away futchamps games and gave me a loss because servers went down
Hi @THorangeiPWN,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
8:00 pm, May 1, 2020 Technical Issues
roeldekkers3 replied to Accidently listened tots son through the lag
Cause the lag i placed itit was far from my intention and therefore think you can reverse it by returning totssf son (untradeble is also allowed). return the money, if possible.I can understand that y..
7:30 pm, May 1, 2020 Technical Issues
JK73 replied to Fut 20 special card get grey and not found
Product: FIFA 20Platform:Nintendo SwitchWhat is your gamertag/PSN ID?Jk73Which mode has this happened in? FIFA Ultimate TeamWhich part of the mode? Transfer Market/SBC/Active SquadCan you tell us the ..
7:30 pm, May 1, 2020 Technical Issues
IronCharlstar replied to thiefs
@2472weecal i brought 12000 fifa points on Wednesday, they charged me, and i haven't got them yet, i got told to wait 24 hours, yet the ea help servers haven't been available yesterday or today
7:30 pm, May 1, 2020 Technical Issues
2472weecal replied to thiefs
@IronCharlstar Mate they bumped me for weekend league awards said I did not play
7:30 pm, May 1, 2020 Technical Issues
serkanyil replied to Cant login to Ultimate Team
@EA_Cade Yes still happening Cade
7:30 pm, May 1, 2020 Technical Issues
lil_deer7 replied to Cant login to Ultimate Team
I have the almost exact same issue. Recevied the following mail 94 days ago):Hello,We've noticed some unusual activity on your EA account.To help keep your account safe, we've locked it down until we ..
7:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to PACK FAIL
Hi @chappeth14,The Championship TOTS is still active and in packs until Monday. -EA Cade View in thread
7:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Accidently listened tots son through the lag
Hi @roeldekkers3,That's not something we offer assistance with I'm afraid. -EA Cade
7:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to EFL TOTSSF still in a packs?
Hi @Ezquerro11,The Championship TOTS is still active and in packs until Monday. -EA Cade
7:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to The transfer market is heating up! The price range of your item just changed. Pl
Hi @coyelt84,Can you exit and reenter FUT and let me know if this persists? -EA Cade
6:30 pm, May 1, 2020 Technical Issues
cotoxx1 replied to Not able to rescue Weekend League entrance
@EA_Cade worked, thanks
6:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Not able to rescue Weekend League entrance
Hi @cotoxx1,That's a display bug we're working on, if you redeem now you'll still be placed into the weekend league currently happening. -EA Cade ..
6:30 pm, May 1, 2020 Technical Issues
granatag92 replied to Cannot connect to EA Server
A me anche da problemi di connessione da questa mattina , ogni match si stacca anche giocando con il cavo LAN arrivando ad una velocita di 72 mpbsanche a voi da oggi si stacca ?
6:30 pm, May 1, 2020 Technical Issues
cias6969 replied to PERM BANNED ON FUT MARKET
i talkee withi supporr this morning and he tols me that he sent my case to be reviewed and that hell help me to get unbanned cuz i didnt do nothing i didnt buy no coina only poating players and soing ..
6:00 pm, May 1, 2020 Technical Issues
SMUsamage80 replied to Cannot connect to EA Server
@EA_Cade I connected to a hotspot, selected my language on game load, then the pre-loaded 3v3 match loaded. I completed that and now hanging on 'connecting to the EA Servers' message. I hit 'X' to can..
5:30 pm, May 1, 2020 Technical Issues
shonno1 replied to Can someone explain the card in my tv ?
Yes?
5:30 pm, May 1, 2020 Technical Issues
EA_Aljo replied to Garbage Support
Hi there, @jlarosa10. It looks like an advisor has responded. When it comes to account recovery, that web form needs to be filled out with accurate information or we won't be able to grant..
5:30 pm, May 1, 2020 Technical Issues
2472weecal replied to weekend league win not counted
@EA_Cade Do not ask this mob for any help mate I amReporting them to the ombudsman in the UKI played WL in April and got no rewardsThey are saying I am a liar
5:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can someone explain the card in my tv ?
Hi @shonno1,That looks like burn in, did you leave the game on one screen for an extended period of time? -EA Cade
5:00 pm, May 1, 2020 Technical Issues
rdhazelwood24 replied to Wrong login verification
Those links don't help. On the fifa 20 main menu. Go to customize Online settings Then ea account That will bring up all your details But it doesn't for me.&n..
5:00 pm, May 1, 2020 Technical Issues
EA_Barry replied to Wrong login verification
@rdhazelwood24 If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more..
5:00 pm, May 1, 2020 Technical Issues
jim_lyyu replied to NO STAMINA, POWER BAR AND PLAYER NAME BAR AT THE BOTTOM OF THE SCREEN
@EA_Cade Tried that, same problem. Also I hide the trainer but it show up at the beginning of every game
4:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Weekend League Disconnections
Hi @PazCorp,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process i..
4:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to 2-1 up in the 117th minute disconnected and lost
Hi @IronCharlstar,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
4:30 pm, May 1, 2020 Technical Issues
Funct110N replied to PC - FIFA 20 Launcher Not Start
@EA_Cade I have done to do that, can i send to you ?
4:00 pm, May 1, 2020 Technical Issues
zumbann replied to Problem after buying a pack
Wow, I didn't know that. That was my second time I decided to buy a pack and I was sure that last time I could store it and I think I did. Maybe in that time that was a bug. My bad then,thanks for ans..
3:30 pm, May 1, 2020 Technical Issues
tonifatbob replied to Captcha Not Loading
@EA_Cade nothings changed, still the same problem
3:30 pm, May 1, 2020 Technical Issues
