List Replies
EA_Cade replied to FUT Champion server issues
Hi @mhines17, @dunna888,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/..
7:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to EA servers kicks me out of nearly every game I play
Hi @MadaBro002,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
7:30 pm, May 2, 2020 Technical Issues
dunna888 replied to Disconnected from 2 draft finals and can’t get hold of an ea advisor
@910599 I'm the same mate live chat 2 weeks ago worked they told me to do all the troubleshooting stuff and I did it all then they disappeared then all of a sudden i couldn't get on chat again, and al..
6:30 pm, May 2, 2020 Technical Issues
A7mad218 replied to Online friendlies not working - Co-Op seasons working fine.. same friend!
Hello @EA_Darko,thanks for your answer.I have checked the NAT status on both my Xbox and that of my friend, both were moderate or restricted, so we followed your directions and were able to have them ..
6:00 pm, May 2, 2020 Technical Issues
dunna888 replied to FUT Champion server issues
@mhines17 Strange mate you dont seem the only one it's happened to me aswel it also happened last weekend and weekend before but hardly ever happens on rivals, I reported it but nothing was done I'm v..
6:00 pm, May 2, 2020 Technical Issues
dunna888 replied to FIFA disconnected FUT weekend league
@EA_Cade it keeps happening to me 3 weeks running now worse 2 weeks ago and bad again today I was winning 3-0 then ea servers lost so went as a loss then again 4-1 winning 90th minute ea servers lost ..
6:00 pm, May 2, 2020 Technical Issues
shai18815 replied to Player Moments Laporte
while i did LAPORTE , u need to score cross with PL players , and in the same time in MILESTONE u need to assist a cross with trossard 85 and PL players , so why it didnt register it or onl..
6:00 pm, May 2, 2020 Technical Issues
manuvcfc replied to Fifa 20
Thank you, Just realised this morning that you don’t get ranked until 5 games🙈, thought they weren’t counting because my rank wasn’t coming up.
5:30 pm, May 2, 2020 Technical Issues
910599 replied to Disconnected from 2 draft finals and can’t get hold of an ea advisor
Yeah that’s all well and good mate but whatever the situation I shouldn’t be disconnecting from my opponent and then sign back in with no further problems whatever, and if that’s the case I shou..
5:30 pm, May 2, 2020 Technical Issues
gustynel replied to Stamina of players drains fast
You keep saying that to everyone .. i have the same problem and i m on balanced on all tactics.. and keep lowing my wl games because of this
5:30 pm, May 2, 2020 Technical Issues
trucuslovaquia replied to Player Moments Laporte
I got a similar problem. I won 3-1 with a clear cross goal. The game ended around 20 minutes before de deadline. When the game ended I saw that my laporte wasn’t given to me. I want my laporte. This..
5:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Disconnected from 2 draft finals and can’t get hold of an ea advisor
Hi @910599,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. ..
5:00 pm, May 2, 2020 Technical Issues
Sandsam2k7 replied to Fifa 20 stuck on title screen
I have fixed the issue now and no there wasn't I just hard reset the console and it worked View in thread
5:00 pm, May 2, 2020 Technical Issues
abc1247671195 replied to FIFA disconnected FUT weekend league
Can you please take a look into the incident to determine the root cause ? This has cost me a game in weekend league. I'm 6wins in 8 games but this should be 6 in7 with the ability for me to replay at..
5:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to FIFA disconnected FUT weekend league
Hi @abc1247671195,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
5:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut Champs
Hi @xXD3ADLYxTANN3R,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
4:30 pm, May 2, 2020 Technical Issues
bigGucciso5a300 replied to FUT club deleted.
@EA_Cade It’s been retrieved via live chat, thanks.
4:30 pm, May 2, 2020 Technical Issues
MrKushy14 replied to FIFA 20 crashes after "checking connection" screen
I am also having this problem. Can you guys help us out?
4:30 pm, May 2, 2020 Technical Issues
Jackybhoy17 replied to Fut champs
@Jackybhoy17 I need gold 3 for prem tots man it’s not fair people get away with this any way to give me at least an extra game to play?
4:30 pm, May 2, 2020 Technical Issues
FEENMYSTER replied to Fut champs wins not counting
This isn’t fair I have DC twice before the game had started and it ha scouted as a loss then I am 1-0 up and my opponent quits and I haven’t got the win
4:30 pm, May 2, 2020 Technical Issues
MITCHSWEG replied to Robbed of Win Fut Champs WL?
That's kinda sucky. No other way to 'appeal' perhaps? I have no confidence in my finish this week and know that the +1 win would help hugely.
4:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Kit Clash
Hi @nilfc95,Can you provide what kit you're using so I can get this looked at? -EA Cade
4:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to We Could Not Complete Your Origin Order
Hi @FKNHellaldo,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
4:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 stuck on title screen
Hi @Sandsam2k7,Sorry to hear it. Are you getting an error message of any kind? -EA Cade
4:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champs wins
Hi @beesben,I'm showing you're correctly on 13 wins. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replaye..
4:00 pm, May 2, 2020 Technical Issues
mikelaurensen112 replied to FIFA 20 ultimate team Error
I Tried all but i think the problem with my Ultimate Team orginated when i got the warning you can t play 7 days ik online play and that was 7-8 days ago i think one of your members need on my account..
4:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Coins are hacked
Hi @joepiert,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Requesting a refund
Hi @cdreaming,You can use this link http://bit.ly/GGGRefund if your eligible for a refund. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Robbed of Win Fut Champs WL?
Hi @mitchsweg,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Game keeps freezing
Hi @samir1678ahuja,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to FIFA 20 ultimate team Error
Hi @mikelaurensen112,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to FUT 20 account hacked and stolen
Hi @LThalassites,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, May 2, 2020 Technical Issues
chazdaman94 replied to Fut champ disconnected
I’ve been disconnected 3 times today and in all of these games I’ve been up with less than 10 minutes left to play, they’ve not counted as wins and yet the remaining games keep dropping and sayi..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Can't play FIFA 20 online with EA child account on Xbox one
Hi @gro1900,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Made new ps4 account and transferd money cause of bug
Hi @arthurseptember,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to CHAMPS WINS NOT COUNTING
Hi @Ryski2003,I'm showing you've played 9 and won 2 of them on our side. This would appear to be correct. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to استرجاع نقاط فيفا 20 ستور امريكي
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I..
3:30 pm, May 2, 2020 Technical Issues
Lu-tess92 replied to Fut champions qualification not working
No i can't play games. Could you do something about it please ?
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut team transfer
Hi @josh2k07,FUT content is tied to the gamertag it was earned on, we cannot move content between accounts I'm afraid. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
Yvng_Prodigey replied to I have played and won 3 games on champs and im not reciving any rewards coin or
Please reply to my inbox message cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to I have played and won 3 games on champs and im not reciving any rewards coin or
Hi @Lilnozz775,I'm not showing that you've played any games at all this Weekend League. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
calum769 replied to Fut champs is a joke this weekend
Same mate, I’ve felt delayed/unresponsive about 2 weeks. Delayed turning/dribbling, occasional speed up lag last weekend even on a wired fibre connection. These servers are a complete joke, it’s v..
3:30 pm, May 2, 2020 Technical Issues
linas21 replied to Account Hacked and all my players sold - Support can't support me
@EA_Cade ,thanks for your help. I appreciate it. I will not "Accept As Solution " your reply yet, until my case been resolved. I see now that the case is " IN PROGRESS" status so i wait for an advisor..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Login
Hi @cheyannehng,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
3:30 pm, May 2, 2020 Technical Issues
ward6061 replied to My account was hacked
I have the same i came online and my players were gone
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champs is a joke this weekend
Hi @robpaperscissors,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to f
Hi @lonefrank,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Can’t get any icon swaps players
Hi @eeefsf,Ill need more information than that to look at this, can you share any more information and the squads please? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
