FIFA 20

EA_Cade replied to Issues with Fifa20

Hi @patrisan2020,Can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade

5:30 pm, June 3, 2020 Technical Issues

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Lexwolverine555 replied to Question about who we are matched with

@Keiheuvel I use a keyboard. I've mapped the buttons for the skill moves near the directional buttons which in my case areP for up;L for left:à for right:ò for down. Italian keyboardYou're right, It..

5:30 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Question about who we are matched with

Hiya @Keiheuvel You're only matched based upon 3 factors: Your Location Your Division Your Form (Only in FUT Champions) Your team overall rating and input method are not factored i..

5:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to packs won't open

Hi @XTofy96X,Sorry to hear it, is this happening in game or on the Companion/Web app? -EA Cade

5:00 pm, June 3, 2020 Technical Issues

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DYPOTATOE replied to Web App

@EA_Cade Yes, but it doesn't work...

5:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Web App

Hiya @DYPOTATOE Are you signing in with the account information seen here? -EA Cade

5:00 pm, June 3, 2020 Technical Issues

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MaccaTS14 replied to Need help with ea fifa 20

I can’t fill this form out as it’s asking for the email I’m trying to recover but my issue is that I don’t know what the email is

4:30 pm, June 3, 2020 Technical Issues

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cushionygerm replied to I’m stuck on the transfer deadline day screen

Very angary makes me not want to get the next fifa

4:00 pm, June 3, 2020 Technical Issues

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EA_Barry replied to Need help with ea fifa 20

@MaccaTS14 If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more inf..

3:30 pm, June 3, 2020 Technical Issues

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Eberyn replied to fut 20 Input lag

Especially on division rival mode. It is really unplayable.

3:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to fifa 20 ... DOWN ... AGAIN

Hi @Bobamir007,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..

2:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Unable to connect ea servers

Hi @booodlaaaj,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..

2:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Technical difference

Hi @heizejw,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

2:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Please answer me quickly i need help

Hi @yassin9085,What system are you playing on? -EA Cade

2:00 pm, June 3, 2020 Technical Issues

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EA_Barry replied to Email change

@Snowiiy If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more infor..

9:30 am, June 3, 2020 Technical Issues

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Curiousrobertlol replied to Weekend League Win was not counted

Thanks for the reply. I got my weekly 17 wins anyways despite being robbed. gg mate.

12:30 am, June 3, 2020 Technical Issues

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Adam382005 replied to I submited a case and it got closed

@EA_Cade I did all of this steps when i submitted this case..just please help me

10:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to I submited a case and it got closed

Hi @adam382005,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

9:30 pm, June 2, 2020 Technical Issues

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EA_Cade replied to FIFA 20 My over half of FUT team has gone Missing...

Hi @Fatboy_Knogger,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

9:30 pm, June 2, 2020 Technical Issues

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YoungLambchop34 replied to I got hacked on fifa 20

@OHass11 I was also hacked this morning too we need answer spent a lot of money on this game

9:30 pm, June 2, 2020 Technical Issues

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Meelism89 replied to Fifa 20 Matchmaking

@costi120 There is no matchmaking. It's all a lie. The devs who were supposed to create the matchmaking algorithm just got high that day and didn't show up

9:30 pm, June 2, 2020 Technical Issues

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omichael7 replied to Game disconnecting and giving a loss even when winning

I have a wireless connection and I use a Xbox one

9:00 pm, June 2, 2020 Technical Issues

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callumfunnell replied to Origin Crashes Mid Fifa

Hi, Yes I tried a fresh install of Windows to help resolve the problem a couple of days ago and installed the latest drivers then. Sadly the problem has persisted.

8:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Origin Crashes Mid Fifa

Hi @callumfunnell,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that h..

8:00 pm, June 2, 2020 Technical Issues

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Chonga2255 replied to My Pro has 0 skill points

@Chonga2255 So .. EA have several multi million pound games, a large following of users...Yet the simply cannot provide people with responses to issues, they do not provide a regular staffed live chat..

7:30 pm, June 2, 2020 Technical Issues

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FetKok replied to Fifa 20 crashes when I'm in the loading screen of Ultimate Team

I did it and it didn't work, it's still doing the same.

7:00 pm, June 2, 2020 Technical Issues

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Ro-T_Chris1 replied to AN ERROR OCCURED DOWNLOADING THE FUT SQUAD UPDATE

Hi there, I have the same problem. I have deleted the online squad update and the problem is still there. I have played also a UCL match and tried again. Didn't work.

6:30 pm, June 2, 2020 Technical Issues

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EA_Aljo replied to AN ERROR OCCURED DOWNLOADING THE FUT SQUAD UPDATE

Hi there, @slygoon3r. Try deleting the Online Squads file from Customize > Profile > Delete. Let me know if that helps or not. Thanks!

6:30 pm, June 2, 2020 Technical Issues

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Enzy786 replied to Companion app really laggy

Hi cade, I'm on android. Not IOS. This needs to be looked into on android too.

6:30 pm, June 2, 2020 Technical Issues

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AkameGaChill replied to [PC] FIFA 20 crashing on launch with DirectX error

Thanks for the fast response. I was playing the game just this morning and I updated the drivers last night so I'm not entirely sure what has changed between this morning and now. I've got no idea wha..

6:30 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Fifa 20 crashes when I'm in the loading screen of Ultimate Team

Hi @FetKok,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

6:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Companion app really laggy

Hi @Enzy786,Are you on IOS by chance? This is being looked into at the moment for the latest IOS update. -EA Cade

6:00 pm, June 2, 2020 Technical Issues

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EA_Aljo replied to Account invalid on fifa20

Hi there, @mays1993. Are you absolutely sure you're using the right email address of your EA account? That's one of the main reasons this happens. It could be a different email than the on..

6:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to [PC] FIFA 20 crashing on launch with DirectX error

Hi @AkameGaChill,You mentioned that you've updated the drivers, have you tried rolling them back to a time when this didn't occur? -EA Cade

6:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Ultimate Team FUT championship I did not receive my rewards

Hi @THFCTHELANE07,They go out on Thursday at 0800 UTC. -EA Cade

5:30 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Constant speed up lag in every single game

Hi @JoshEll2002,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by D..

5:00 pm, June 2, 2020 Technical Issues

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EA_Aljo replied to BANNED FROM DIVISION RIVALS?

Hi there, @itswH1te. Did you receive a notice saying your account was banned for violating the Terms of Service?

4:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Ultimate Team is completely broken because of cheaters.We paying money for what?

Hi @47rising,If you suspect someone is cheating, please report it accordingly. We have no way to action or investigate someone over Answers HQ. -EA Cade

4:00 pm, June 2, 2020 Technical Issues

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monty1944 replied to Your skill rating

@EA_Cade Same applies to me. I've been counting skill rating statistics and I get more deduction for losing, than winning. This is greatly encouraging. Just in the 2 previous games I got +28 for winni..

4:00 pm, June 2, 2020 Technical Issues

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47rising replied to Ultimate Team is completely broken because of cheaters.We paying money for what?

EA Live chat support is just awesome. When you trying to contact them and telling about cheaters in FUT Drafts, they offer you a free FUT DRAFT TOKEN, they really think that it's all a "connection iss..

3:30 pm, June 2, 2020 Technical Issues

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EA_Aljo replied to Disconection on WL

Hi there, @galopcs92. Did you just recently start disconnecting or has it been happening for a while now? Also, I'd like you to power cycle your equipment with the following steps: un..

3:30 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Packed Salvio but didnt receive the TOTSSF version

Hi @demercreed,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

2:30 pm, June 2, 2020 Technical Issues

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MimoZwarrioR replied to FIFA 20 crashing when USB started

@EA_Cade it's USB joystick . Ab brand

2:30 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Worse connection in friendlies than rivals

Hi @spoopynat,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

2:30 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Gameplay

Hi @KennethDalglish7,Recommended speeds for FIFA 20 are 5mbps Down, 2.5mbps Up - so that should be fine. -EA Cade