List Replies
JUVE1987ADP replied to FIFA 20 Squad Battles Win to Loss
The win registered in the objectives since I got 1/2 wins for SB challenge. I can confirm that it was not recorded as a win on my W/D/L record cause I remembered my wins prior to that game. But I..
6:00 pm, December 21, 2019 Technical Issues
BenGrigg5 replied to Uniform Default error and latency
@EA_Cade thanks! cheers! And Happy Merryment wherever you are!
6:00 pm, December 21, 2019 Technical Issues
HaithamElfalaky replied to Wrong division rivals rewards
@EA_Cade Thats true , i didn't know itThanks for the help
5:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Uniform Default error and latency
Hi @BenGrigg5,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:30 pm, December 21, 2019 Technical Issues
jontse87 replied to Claimed packs disappeared
The CS can’t do anything. Similar thing happened to me. Missing pack from season progress and objectives. The screen shows claimed/ ticked. But nothing in Stores pack areas (my pack) Raise..
3:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to I Just entered to fifa 20 ut from ps4 but companion doesnt work
Hi @324684deniz,Can you provide a screenshot of the message you're getting on the companion app please? -EA_Cade
3:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Trouble conect my son to fut
Hi @missshealy,What exactly is happening when he tries to connect to FUT? -EA_Cade
3:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Fifa 20 FREEZE when i try to connect EA SERVERS
Hi @ZKSkrillex,Are you in Brazil by chance? -EA_Cade
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Claimed packs disappeared
Hi @gondanieldegal,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Player moments morales
Hi @kofirmoore,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to week 1 silver objectives
Hi @basse5,Sorry to hear it, is this still happening? -EA_Cade
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to pro clubs
Hi @kingmarc6699,Sorry to hear that, what platform are you playing FIFA 20 on? -EA_Cade
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to FIFA 20 Squad Battles Win to Loss
Hi @JUVE1987ADP,That's odd, did you happen to notice if the loss actually recorded in your W/L/D record? Has this happened since? -EA_Cade
3:00 pm, December 21, 2019 Technical Issues
THEHULINATOR replied to Fifa 20 freezing at connecting to servers
@EA_Cade I have this issue. How do I fix it
2:00 pm, December 21, 2019 Technical Issues
AlpGrky replied to Fifa 20 freezing at connecting to servers
@M-o-s-s-2111 I had same issue. Open fifa 20 with another account. In game go to profile management and open ur original account. Reason of your problem is account verification screen. It shows up the..
2:00 pm, December 21, 2019 Technical Issues
M-o-s-s-2111 replied to Fifa 20 freezing at connecting to servers
Yes, I turned off verification and tried again and I connected no problems...
2:00 pm, December 21, 2019 Technical Issues
EgGyEdWaRdS replied to Fifa 20 freezing at connecting to servers
@EA_Cade may i ask why my problem is being ignored
2:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Fifa 20 freezing at connecting to servers
@M-o-s-s-2111 That's odd, you were able to go on before you set up verification? -EA_Cade
2:00 pm, December 21, 2019 Technical Issues
xTuukkazz replied to Logitech F710 Gamepad not compatible in FIFA20?
@EA_Cade Im using an xbox one controller but it doesn't work properly either, is there a patch coming or what?
7:00 am, December 21, 2019 Technical Issues
dereklaw2003 replied to Logitech F710 Gamepad not compatible in FIFA20?
Your reply makes Fifa's fans disappointed, because we can use Logitech gamepad F710 from Fifa13 to Fifa 17. However, we cannot properly use from Fifa 18 to Fifa 19. What happen to EA sports? Hav..
7:00 am, December 21, 2019 Technical Issues
SyLoc187 replied to Logitech F710 Gamepad not compatible in FIFA20?
Im having problems with certain commands in game due to alternate buttons change myself had no problem till the beta cane out...
7:00 am, December 21, 2019 Technical Issues
TaaGaaN replied to Logitech F710 Gamepad not compatible in FIFA20?
is DS4 blocked from accessing fifa now? I could play with a PS4 controller through every game so far, but the Demo makes it freak the hell out. Nothing works to fix it so I guess it's EA just blocking..
7:00 am, December 21, 2019 Technical Issues
EA_Cade replied to Logitech F710 Gamepad not compatible in FIFA20?
The only controller EA officially supports on Origin is the Xbox 360/One controller manufactured by Microsoft, we cannot offer support for third party peripherals or programs. ..
7:00 am, December 21, 2019 Technical Issues
TechniproX replied to draft resulting in loss even though i didn't leave nor diconnect
I had already done the self help tool and the troubleshooting with a live chat advisor, attatched are my UOTrace results, never did my ping go over 100ms, the highest result was 90ms and in the %lost ..
6:30 am, December 21, 2019 Technical Issues
derwuifal replied to Fifa 20 did not finish after ref ended the match (I won)
These bad employees will not answer, i made a request, and if they dont answer or make something good for me, im ready to sue them, they will see how much one hour costs. Putting money and time in it ..
3:30 am, December 21, 2019 Technical Issues
athman_2408 replied to Fifa problems
There is no file to delete !
12:30 am, December 21, 2019 Technical Issues
jamiestorer replied to FIFA 20 disconnecting from server
This is the generic reply to connection issues. I have followed all steps suggested to no avail. The issue does not always fall on the customer. I would like to know if there are..
11:30 pm, December 20, 2019 Technical Issues
erlenror replied to Unable to buy fut points most of the time
@EA_Cade No
11:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to FUT DRAFT
Hi @Dadacr72005,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
10:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Unable to buy fut points most of the time
Hi @erlenror,Do you ever get an error message that the content may no longer be for sale as well? -EA_Cade
10:30 pm, December 20, 2019 Technical Issues
fire29uk replied to fifa 20 age restriction
i am playing on pc
10:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to fifa 20 age restriction
Hi @fire29uk,That's strange, what system are you playing on? -EA_Cade
10:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Fifa problems
Hi @athman_2408,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this persists? ..
9:30 pm, December 20, 2019 Technical Issues
bresti777 replied to Futmas De Gea - crashing game
Same problem on my side, after sending de gea sbc , game crashed .. tried to repair still not working playing on PC
9:30 pm, December 20, 2019 Technical Issues
atKuch34 replied to Fifa 20 did not finish after ref ended the match (I won)
@atKuch34 And it was on my different account I will write it if you reply
8:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Icon Swap Gone!
Hi @StantonPlays,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Waited for ages
Hi @Tasselass, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
8:30 pm, December 20, 2019 Technical Issues
6969yo replied to Futmas De Gea - crashing game
I was doing a futmas de gea. I completed the challenge and then it crashed out and i do not have my futmas de gea.
8:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Futmas De Gea - crashing game
Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:30 pm, December 20, 2019 Technical Issues
PhantasmaCZ replied to Futmas De Gea - crashing game
Here is video on YouTubehttps://www.youtube.com/watch?v=vZGczJR17HQ please EA, fix it, this challenge ends in 23 hours :-(
8:00 pm, December 20, 2019 Technical Issues
Ladak77 replied to Futmas De Gea - crashing game
I have the same on PS4
8:00 pm, December 20, 2019 Technical Issues
EA_Darko replied to Fifa20 speed
Hey @bigsanny80 if you are playing on a modern TV you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any num..
5:00 pm, December 20, 2019 Technical Issues
EA_Cade replied to Online friendlies results unsynchronized
Hi @CCarvalho171984,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:00 pm, December 20, 2019 Technical Issues
EA_Cade replied to Career Crashing Everytime
Hi @MiGHT-TV,Are you able to launch a different career mode save without it crashing or is it just this save that's doing this? -EA_Cade
5:00 pm, December 20, 2019 Technical Issues
EA_Darko replied to Unfair ban
Hey @thimes2692 for any TOS related issues you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/a..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to FIFA 20 disconnecting from server
Hey all it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to FUT Champs Disconnected while winning 3-1
Hey @Solo24Player and @renadhc for your issues with your connection I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to Again FIFA !! Ultimate team
It sounds like you may be having issues with your connection @rallyinghardOK. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/h..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to Error in my bid
Sorry to say @CoyoteAsesino but there is nothing that we can do in instances of accidental bids. We are unable to reverse the action or return the item/coins.Darko
4:30 pm, December 20, 2019 Technical Issues
