List Replies
ApexCreatures replied to Won’t let me connect to eas fc servers
@EA_Cade I’ve connected via hotspot and it doesn’t seemed to have worked
9:30 pm, March 5, 2020 Technical Issues
Lukipapa84 replied to Fifa20 carrier mode PS4 crashing at the end of the first season
How you mean corrupted? So it's just wont work and I lost the whole season?
8:30 pm, March 5, 2020 Technical Issues
EA_Cade replied to Fifa20 carrier mode PS4 crashing at the end of the first season
Hi @Lukipapa84,That's just a general crash error code, you may try fully powercycling the PS4 to resolve it but if that fails you could have a corrupted save file that won't be recoverable. ..
8:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to How do i phone ea customer sevice
@Zetico0220 How odd. My browser crashed just as I sent that one. Sorry about that! -EA_Cade
7:00 pm, March 5, 2020 Technical Issues
EA_Aljo replied to Companion app transfers???
Hi there, @jimzkys. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing each ..
5:30 pm, March 5, 2020 Technical Issues
JFarrell0993 replied to Wrong SBC reward.
And that is the problem. I went through the double prompts and it read Shapeshifter Player challenge. I've now been on hold with EA for an hour and 12 minutes. Put me on hold and clearly f..
5:30 pm, March 5, 2020 Technical Issues
EA_Cade replied to Won’t let me connect to eas fc servers
Hi @ApexCreatures,That's really odd. Can you try connecting via hot spot and let me know if that lets you in? You would only need to do this once if it's related to the issue I'm referring to. ..
5:00 pm, March 5, 2020 Technical Issues
afcabarca10 replied to Missing players
Did EAHELP ever helpt you?
5:00 pm, March 5, 2020 Technical Issues
curvedferret41 replied to Missing players
Had any luck ? I think it’s pretty appalling it takes them this long to sort anything out. And you’ve not had a reply from anyone of note !
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Wrong SBC reward.
Hi @JFarrell0993,I'm showing that you completed the Shapeshifter Challenge, not the Shapeshifter Player challenge. -EA_Cade
5:00 pm, March 5, 2020 Technical Issues
sl4habibi replied to I didnt get my FUT champs rewards.
This isn’t the first time it’s happened before where I haven’t received my coins. But today I haven’t received anything! probably the most annoying thing, I was relying on the FUT champs point..
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to I didnt get my FUT champs rewards.
Hi @HashtagStackin,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Challenge cards
Hi @Heltiis,Sorry to be the bearer of bad news, but if you've deleted your club you won't be able to regain those items. -EA_Cade
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to I keep on getting disconnected from fut on fifa 20 PS4
Hi @TheNotoriousISAM,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA_Cade
5:00 pm, March 5, 2020 Technical Issues
ijediman7 replied to Disconnection issues
Hi. I'm not sure how you do this on a Ps4 what is does opening on Google? ..
5:00 pm, March 5, 2020 Technical Issues
Domin0o replied to PC：Game crashs when loading division rivals opponent's squad
@EA_Cade I have the same problem and your solution doesnt work
5:00 pm, March 5, 2020 Technical Issues
Zetico0220 replied to How do i phone ea customer sevice
Hi @leemajorz1,Sorry to hear it, you can reach us directly in the UK at 448708200707.-EA_Cade He put this on my post, I believe it was meant to answer you.
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Disconnection issues
Hi @ijediman7,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA_Cade
4:30 pm, March 5, 2020 Technical Issues
HR1993O replied to FIFA 20 graphics issues
@EA_Cade The shadow is no longer appearing on Liverpool players but other two issues are still there. If you want me give you any kind of information that you can investigate issues then I am happy to..
4:30 pm, March 5, 2020 Technical Issues
JoySt1cKRoy replied to Gameplay is bad always, here's trace route
@EA_Cade PS4
4:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Gameplay is bad always, here's trace route
Hi @JoySt1cKRoy,Looks perfect up until you jump out of the UK (Which is fine, you aren't connecting there when playing anyway).What system are you playing FIFA 20 on? -EA_Cade..
4:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to I was winning in futdraft and I got disconnected and I lost
Hi @Riodbrasil,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other play..
4:00 pm, March 5, 2020 Technical Issues
EA_Aljo replied to I was winning in futdraft and I got disconnected and I lost
Hi there, @Riodbrasil. I'm sorry to hear about the disconnect! Was this the first time or does it happen more frequently? Also, did you try the Draft Token tool to see if your account is e..
4:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to pro clubs max players
Hi @Relusobi,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
4:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to My squad players lost
Hi @swiftoh,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, March 5, 2020 Technical Issues
HashtagStackin replied to I didnt get my FUT champs rewards.
I received my division rivals ones but I have not received my FUT champs. This isn’t the first time...
3:00 pm, March 5, 2020 Technical Issues
corsamayorr replied to Disconnected at the end of every game and getting a loss
@EA_Cade I appreciate your quick reply however allow me to say this: I’ve been checking the #fifa20 on twitter every single day for the past 3 weeks, and everyday it is filled with people reporting ..
10:00 am, March 5, 2020 Technical Issues
TrippleN7 replied to FIFA 20 Exits to Desktop with No Error
me too ..
4:00 am, March 5, 2020 Technical Issues
PhanTastik377 replied to Squad battles
What's the point of having this mode available when EA can't keep random disconnects from happening. Why are we wasting time playing this mode, when it's not working? EA should turn off its Squa..
4:00 am, March 5, 2020 Technical Issues
PhanTastik377 replied to A completed 5-0 win on legendary becomes 0-3 loss because of disconnection.
This happened again. This is getting worse. Two of four matches results in 0 points because of server disconnects. I won the match 3-1 and I get the message "The EA server is unable ..
4:00 am, March 5, 2020 Technical Issues
A7mad7abib007 replied to From ps4 to PC
but why? isn't there any solution for this? it's pointless to me it's the same account!
11:30 pm, March 4, 2020 Technical Issues
raybuff91 replied to Transfer market freeze cost me 200000 coins
Hi there , I understand that , I wasnt on the companion app I'm actually on the xbox . I believe it has bought the item for the price the seller has listed it at , my concern is that I physically didn..
11:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to Unstable FPS and speed up lag
Hi @Jleach777,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
11:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to Transfer market freeze cost me 200000 coins
Hi @raybuff91,We have never been able to replicate an issue with the companion or web app listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the t..
11:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to From ps4 to PC
Hi @A7mad7abib007,Your EAFC level and FC coins transfer between accounts linked to your Origin ID, but your Coins, Points and items will not. -EA_Cade
11:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to Disconnected at the end of every game and getting a loss
Hi @corsamayorr,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
10:30 pm, March 4, 2020 Technical Issues
glass6 replied to Screen overlay will not go away
I was able to start a game and get rid of it by escaping out of the pregame graphics. It happened specifically in Career mode when talking about a player considering retirement. I will try..
10:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to Screen overlay will not go away
Hi @glass6,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:30 pm, March 4, 2020 Technical Issues
Rahmanesy1 replied to Squad battles
It happened after the final whistle
10:00 pm, March 4, 2020 Technical Issues
gaj0sab replied to I can not start fifa
Hello I have the same problem I can't log in to Tut mode. The problem is that I am not interested in recommending EA forum staff, because I did not cause these problems, on the contrary I paid for the..
9:30 pm, March 4, 2020 Technical Issues
Fraudini-5 replied to I can not start fifa
@EA_Cade Thx for your help, but stil not working....
9:00 pm, March 4, 2020 Technical Issues
Osbrx replied to I can not start fifa
@EA_Cade hiya, I have the same issue, I tried a soft reset of the xbox and it still happens.Any ideas?Thanks
8:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to Sub accounts
Hi @JamieQ17,Can I get the PSN ID/Gamertag that can't connect? -EA_Cade
6:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to I can not start fifa
Hi @Fraudini-5,Odd, can you try fully powercycling the console by holding the power button on the console for 12 seconds and let me know if that resolves it? -EA_Cade
6:30 pm, March 4, 2020 Technical Issues
80442294 replied to Pro clubs stamina draining way faster
У меня тоже к 70й минуте все игроки красные по выносливости, хотя перед матчем делал всем выносливость 99. К 90 ми..
5:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to PC：Game crashs when loading division rivals opponent's squad
Hi @davidcai1111,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
4:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to You lost connection to your opponent.
Hi @mirelionut95,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
4:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to No Opponents found for all the online modes in Ultimate Team on PS4
Hi @amalvm007,Sorry for the delay, is this still happening? -EA_Cade
4:00 pm, March 4, 2020 Technical Issues
EA_Aljo replied to Full 6 days no fifa
Hi there, @LeedsUFC1 Have you tried the steps listed below? Xbox:1. Close the game -> Go to the Xbox settings -> Network settings -> Advanced Settings -> Alternate..
4:00 pm, March 4, 2020 Technical Issues
