Hello @DagIsak88!

First off, let me start by saying welcome to EA’s “Answer HQ”.

I am very sorry for your inconvenience. I can understand your problem and I treat it like a serious matter.

Unfortunately, If you've been "trying" to play the game for 4 weeks then you're too late for a refund

EA's Great Game Guarantee states the following conditions for a refund:

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You may return eligible EA full game downloads (PC or Mac) and participating third party titles purchased on Origin for a full refund. Refund requests can be made within 24 hours after you first launch the game, within fourteen days from your date of purchase, or within fourteen days from the game's release date if you pre-ordered, whichever comes first. And if you purchase a new EA game within the first 30 days of its release date and can't play it due to technical reasons within EA's control, you can request a refund within 72 hours after you first launch the game instead of 24.

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EA official links on the "refund" Topic:

https://www.origin.com/irl/en-us/store/great-game-guarantee

https://help.ea.com/en/help/account/returns-and-cancellations/

https://help.ea.com/en-us/help/account/electronic-arts-warranty-policy/

P.S.: Additional information: There are many ranting threads at FIFA 20 forums:

https://fifaforums.easports.com/en/search?Search=refund

https://fifaforums.easports.com/en/discussion/520652/ea-should-just-give-us-refund