I pre-ordered FIFA 20 Ultimate Edition but didn't get any of the perks

I pre-ordered FIFA 20 Ultimate Edition in PS Store since August 8 but I didn't get any of the perks promised. No loan player pack or rare gold player pack.. nothing except the PS theme. The preorder banner still shows up in FIFA 19 Home and when I select preorder there I get a "F19B013" error saying the item is not available even though I already pre-ordered in the PS Store.

Posted in Technical Issues

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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