List Replies
EA_Blueberry replied to Webapp/companion FIFA 20 says I don't have a FUT club?
@brianRosmalen You're likely logging into the web app on a different EA account than what your Gamertag/PSN ID is linked to. Here is how to find the email address associated with your EA ..
11:00 am, March 2, 2020 Technical Issues
wood2e1 replied to Webapp/companion FIFA 20 says I don't have a FUT club?
Hi , I have just downloaded the Companion APP for my son, and I have logged into to the APP but i get this error message It looks like you EA account doesn't hav a FUT 20 Club. In orde..
11:00 am, March 2, 2020 Technical Issues
simo250663 replied to Unable to connect
i am the same, get kicked out of fut champs then manage to get back in and you have lost that game. this has been happening all weekend. it isn't on since it goes against the games oyu have left to pl..
11:00 am, March 2, 2020 Technical Issues
hudd133y replied to Ultimate team freezing on start up
I'm on virgin and mine started freezing friday but everything else worked then last night I tried it at 10PM and it came on worked fine for an hour then crashed again n not come on since must b at ea ..
11:30 am, March 2, 2020 Technical Issues
KyLe1357S replied to Unable to connect
I got 2 disconnected loss cuz of it ..
11:30 am, March 2, 2020 Technical Issues
zamille1972 replied to Ultimate team freezing on start up
When loading ultimate team, keep pressing RB (on Xbox), if done fast enough you come off the FUT Central tab. You can then play the game. If you go onto the FUT Central tab, your game will crash. I on..
12:00 pm, March 2, 2020 Technical Issues
HarryWalmsley17 replied to My Ultimate team keeps freezing
Doesn’t always work I’ve tried it
2:00 pm, March 2, 2020 Technical Issues
Olensuklaa replied to FUT draft lost connection
Lost the draft because EA servers connections lost?!Whats going on??? @EA_Cade was playing btw with my other account abduqani12
2:30 pm, March 2, 2020 Technical Issues
Kian_R2011 replied to I can t connect to EA server
My sons PlayStation / ea account won’t get on line when he loads FIFA 2020 at the start a page comes up unable to login. This account can’t get online. There are a few reasons why this might be se..
3:00 pm, March 2, 2020 Technical Issues
ckmred79 replied to Fifa 20 crashing ps4
Hi I am having trouble loading ultimate team, I’ve spent a lot of money building my team and this code keep showing on my PS4 CE-34878-0 I’ve tried updates, rebooting system, tried another disc. T..
3:30 pm, March 2, 2020 Technical Issues
eggielfc replied to Awful gameplay, unresponsive
There given me the samended nonsense it's not scripted doe it's completely fair that you have no control while the other player runs around the ball goes right back to them shots going wide when on ta..
3:30 pm, March 2, 2020 Technical Issues
Musgrave01 replied to Fifa 20 crashing ps4
Does this mean someone has hacked in to my Fifa account what do I do help plz ASAP ..
4:00 pm, March 2, 2020 Technical Issues
wolffy439 replied to Fifa 20 crashing ps4
No it's just a crash that a lot of people especially on Virgin Media are getting, something to do with EAs latest update with special cards. I had this problem and I initialised my ps4 and re-in..
4:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Slow gameplay
Hi there, @anasameen84. Your trace mostly looks good. There's one server with a high ping time though so it would be good to run this again to see if you get the same results. Also, do you..
5:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Disconneting to main menu when there's a pause in FUT online games
Hi there, @maxdmc22. Let's see if we can find out why this is happening. First, can you tell me if you're on a wired or wireless connection?
5:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to X box freezing when i try and start ultimate team.
Hi there, @bugzy32bugzy32. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
5:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Packed player card disappeared from my team
Hi there, @basse5. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
5:30 pm, March 2, 2020 Technical Issues
BRayBest802 replied to Companion app continues to show “app update”, then “restart”
FIFA Support, This has been going on since you last updated the FIFA 20 Companion App. Can you provide an estimate of when you’ll fix this problem? I’ve seen it referenced a couple weeks ago ..
6:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to My squad battles keeps disconnecting when I'm winning
Hi there, @robwoo6. Sorry to hear about the disconnects! I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes pl..
6:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to FIFA20 FUT disconnects when I win and gives me a loss
Hi there, @chopalan2013. Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on? Thanks!
6:00 pm, March 2, 2020 Technical Issues
davidheaton01 replied to X box freezing when i try and start ultimate team.
Doesn’t work fix it!!!
6:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Unable to play/complete fut champs fixtures
Hi there, @jamez7784. Was this just happening this last weekend or do you disconnect/lag more frequently? Also, do you play on a wired or wireless connection? Thanks!
6:30 pm, March 2, 2020 Technical Issues
hujo2015 replied to My ultimate team keeps disconnecting
Here are the results. ..
7:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to I can’t go on ultimate team without the game crashing
Hi there, @certified_N0nce6, I'm sorry for all the frustration you're experiencing. Hopefully, the steps below will help - 1. Go to the PS4 Settings > Account Management, and sel..
7:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Account Hacked, Empty Club
Hi there, @johnsenoil. For assistance with hacked accounts, you'll need to open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. This isn't something w..
7:30 pm, March 2, 2020 Technical Issues
thegirth1 replied to I can’t go on ultimate team without the game crashing
I got back on this way. Do we get out fit champions points back? Only got to play 3 games
8:00 pm, March 2, 2020 Technical Issues
sammysims21 replied to Ultimate team freezes on startup
Same
8:30 pm, March 2, 2020 Technical Issues
anasameen84 replied to Slow gameplay
This is another UOTrace report , I want to explain to you. The level of my frustration, it unbelievable who difficult its to play the game, like I’m living in Canada and my internet provider is the ..
9:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Fifa 20 crashing
Hi there, @royden458. If you're experiencing the freezing issue that was reported this weekend, please try the steps below for the console you play on: Xbox:1. Close the game -> ..
10:30 pm, March 2, 2020 Technical Issues
jamez7784 replied to Unable to play/complete fut champs fixtures
@EA_Aljo Always a wired connection. Never had problems until this weekend.
11:00 pm, March 2, 2020 Technical Issues
MaxDMC22 replied to Disconneting to main menu when there's a pause in FUT online games
Wires. I never use wifi on consoles as it’s not stable enough. The problem has never occurred before, but this has no way to be blamed on my internet. It’s a game issue, as a I can see I am not lo..
11:00 pm, March 2, 2020 Technical Issues
bugzy32bugzy32 replied to X box freezing when i try and start ultimate team.
The last one worked but I missed out on 5 days of game and a lot of packs. I should get compensated. Thanks for your help.
11:30 pm, March 2, 2020 Technical Issues
LeedsUFC1 replied to X box freezing when i try and start ultimate team.
I have the same problem. None have worked for me. Help please.
12:00 am, March 3, 2020 Technical Issues
LeedsUFC1 replied to Fifa 20 crashing
@EA_Aljo I have this issue, I've tried this & other steps, I'm not receiving responses & you haven't made a direct communication to keep us updated.I've not been able to play since Friday &..
12:00 am, March 3, 2020 Technical Issues
TxICacoI replied to X box freezing when i try and start ultimate team.
This worked for me I have been trying since friday thanks x
12:30 am, March 3, 2020 Technical Issues
gatoloco_foreve replied to Disconneting Mid game.
I simply can’t accept that if you get disconnected by any reason, you automatically have to count that game as a 0-3 loss in FUT. I can understand that you don’t automatically get the win, but get..
1:00 am, March 3, 2020 Technical Issues
coupe1122lx1222 replied to Lags and bad connection
The people at ea will tell you to unplug your internet change dns settings clear MAC address and blame ur side for the connection issue, game is a joke just play something else not worth the headache&..
2:00 am, March 3, 2020 Technical Issues
coupe1122lx1222 replied to Awful gameplay, unresponsive
game is a joke they just want kids money, lightning rounds promos terrible pack weight, pretty smart if u ask me,imagine if the gameplay was good I’d probably direct deposit my check straight to the..
2:30 am, March 3, 2020 Technical Issues
Mikimuster3 replied to Account Hacked and Now I'm Banned
Hello @balloman2001! First off, let me start by saying welcome to EA’s “Answer HQ”. Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community ex..
8:00 am, March 3, 2020 Technical Issues
blowupmyboots replied to Fifa crashing
My ultimate team is still not working I load up and it freezes as soon as I get onto ultimate team.im on virgin media.anyone got a fix for this yet please??
10:30 am, March 3, 2020 Technical Issues
youarepartof replied to Fifa crashing
Same thing happening to me also on virgin media myself
10:30 am, March 3, 2020 Technical Issues
StuRigby4 replied to Fifa crashing
Fut freezes when trying to start? Help please !!!!! DemonicChalk489 Xbox onevirgin media
10:30 am, March 3, 2020 Technical Issues
xXJAMIEPROXx replied to Fifa crashing
did anyone find a fix for this
10:30 am, March 3, 2020 Technical Issues
evansg7 replied to Fifa crashing
Same is happening to me, game crashes as soon as I open FUT. I’m on a PS4 and Virgin Media for broadband. Not been able to play weekend league, the least they can do is give everyone affected entry ..
10:30 am, March 3, 2020 Technical Issues
Bigdog199075 replied to Fifa crashing
Yes I agree but I also think they should give us a little extra for the liberty of the having our whole weekend messed up. But it's EA probably won't get a thing
10:30 am, March 3, 2020 Technical Issues
wolffy439 replied to Fifa crashing
When I try and play FUT my PS4 crashes with error code ce-34878-0 I can sometimes join for a few minutes then crashes with blue xmscreen and error code. Been happening for 2 days. Re=instal..
10:30 am, March 3, 2020 Technical Issues
Supersperm83 replied to Fifa crashing
Having same problem not had chacne to do all my FUT champs. seems like no one has a answer how to fix it
10:30 am, March 3, 2020 Technical Issues
chopalan2013 replied to FIFA20 FUT disconnects when I win and gives me a loss
I am on a wired connection on PS4. It is not a problem with my internet connectivity. It is the EA servers. Everything else works just fine. The problem is quite clear: it is about EA servers failing ..
11:00 am, March 3, 2020 Technical Issues
sikilacci25 replied to I lost my connection due to your issues with ea servers and it costs me 2 wins
Forget it my friend they will do nothing with this
12:30 pm, March 3, 2020 Technical Issues
EA_Darko replied to I lost my connection due to your issues with ea servers and it costs me 2 wins
Hey @patrix311 if you continue to see issues with connection then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-u..
12:30 pm, March 3, 2020 Technical Issues
